Sr. Director, Front End RCM

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Hanger Clinic is seeking a dynamic and experienced Senior Director of Front-End Revenue Cycle to oversee and optimize key functions including new patient scheduling, benefits and authorization, document management, financial counseling, and billing. The ideal candidate will possess strong leadership skills, a deep understanding of revenue cycle management, and a commitment to providing excellent patient care.

Lead initiatives that enhance the effectiveness and efficiency of Financial Clearance workflows and operations. This role requires deep expertise in Financial Clearance rules and optimization strategies, combined with hands-on experience in customer service and registration processes from an operational and improvement perspective. The successful candidate will work collaboratively across departments to develop, implement, and refine solutions that improve patient access, streamline revenue cycle processes, and elevate the overall patient and staff experience.
• Leading a Large Operational Team: Lead and manage a large operational team, ensuring effective collaboration, performance, and achievement of departmental goals.
• New Patient Scheduling: Develop and implement efficient scheduling processes to ensure timely and accurate new patient appointments.
• Benefits and Authorization: Manage and streamline the verification of patient benefits and obtaining necessary authorizations to ensure coverage and payment.
• Document Management: Ensure the proper handling, storage, and retrieval of patient documents from key referral sources.
• Financial Counseling: Oversee financial counseling services to assist patients in understanding their financial responsibilities and available options.
• Billing: Supervise billing processes to ensure accurate and timely billing of services rendered and address any billing discrepancies promptly.

• Bachelor's degree in healthcare administration, business, or a related field; Master's degree preferred.
• Minimum of 10 years of experience in revenue cycle management, with at least 7 years in a leadership role.

• Strong leadership and team management skills
• Deep understanding of revenue cycle management
• Commitment to providing excellent patient care
• Strong knowledge of healthcare regulations, billing procedures, and insurance processes.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to communicate effectively with patients, staff, and other stakeholders.
• Proven track record of implementing process improvements and achieving operational efficiencies.
• Strategic planning and execution
• Financial acumen
• Strong interpersonal and communication skills
• Proficiency in revenue cycle management software and tools
• Attention to detail and accuracy
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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