Sales Manager - Western New York

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Supervise, monitor, track, and direct day to day staff operations
• Partner with staff and other leaders to develop improvements
• Ensure team supports and adheres to all improvement measurements
• Work directly with health plan members in escalated situations
• Collaborate with other management on employee selection, career development, and training
• Maintain a positive work environment that supports a quality driven team
• Accountable for ensuring individual/team meet their performance metric targets
• Continuous coaching/ development/ communication with individuals / team
• Succession planning
• Facilitate meetings to communicate team performance goals and results; share general corporate communications; compliance; and provide a forum for surfacing opportunities and/or issues
• Use a balanced scorecard to manage team performance
• Provide regular performance reports to the Sales Director
• Work with other departments to promote positive customer experience
• Perform Human Resources duties

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Currently hold a Health Insurance License (or able to attain within 60 days of hire)
• 1+ years of experience in team interactions and improvement methods (i.e., Coaching, Quality, Productivity)
• Driver's License and access to a reliable transportation

Preferred Qualifications:

• 3+ years of supervisor experience
• Bilingual in Spanish/English

Soft Skills:

• Demonstrates the ability to teach and coach to improve sales performance
  
• Excellent verbal and written skills
  
• Active listener
  
• Full knowledge of call center processes and procedures and must be able to work any hours the department is open
  
• Must be able to work well under pressure and in ambiguous situations
  
• Must be able to manage workload wisely by putting effort and time where it is needed most
  
• Working knowledge of MS Word and Excel
  
• Excellent product knowledge including a full understanding of the member enrollment process
  

The salary range for this role is $60,000 to $130,000 annually based on full-time employment. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.