Vice President of Operations, Integrated Facilities Management

As the Vice President of Operations, you will be a savvy and people focused leader who takes initiative in a humble, yet confident manner to lead the region and build outstanding client relationships. This role supports facilities management services in 13 life sciences sites/accounts and functions as the main point of client contact for all provided Compass services. Considered candidates must live within approximately one hour of New York City. This role reports to a Division Vice President and leads a direct team of 2, and greater team of around 200.

Key Responsibilities:

• Leads and inspires a team of diverse district managers and/or regional directors of operations, and their teams, to provide top-notch service to operations in assigned region
• Drives self and team towards building strong relationships with clients at all levels (local, district, state) and achievement of key performance indicators
• Serves on the nationwide leadership team, influencing and leading nationwide operations, and regularly communicates with peers to share standard processes, mitigate risks, champion diversity, and build community
• Owns key regional decisions with team input, weighing risks and rewards along with short- and long-term implications; strategically, thoughtfully, and persuasively communicates based on type of issue
• Sets tone for the pulse of the organization in the region and regularly meets with extended team to ensure full transparency, education, safety, accountability, and alignment
• Partners with Sales and Retention teams to drive strategy for growth, structuring deals, presenting new business, building relationships with prospective clients, and negotiating key contract terms
• Collaborates with key partners on regional and/or nationwide initiatives
• Ensures compliance with QA along with completing all required reporting on time
• Champions development within the region; conducts performance evaluations, along with succession planning; has full understanding of all roles within operation
• Owns regional financial results/P&L, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
• Ensures consistent and fair administration of all policies and procedures
• Identifies and predicts marketplace trends; actively engages in planning meetings

Preferred Qualifications:

• At least 7 years' multi-unit experience in leadership within the Facilities Management Industry - soft services preferred
• Bachelor's Degree OR equivalent years of industry related experience
• Strong background in senior leadership roles with experience in contract and budget management, customer service, people development, negotiations, etc.
• Has a consistent record of growing a business and leading large cross-functional teams, along with excellent business and financial competence
• Has ability to think quickly, analytically, strategically, and accurately
• Shows experienced client relationship, influencing, listening, and communications (written and verbal) skills
• Champions inclusion mentality, and is proactive, positive, professional, flexible, and resilient
• Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
• Proficient in the use of Microsoft Suite
• 50% anticipated travel