Customer Service Clerk (Finance Department)

VILLAGE OF SCHAUMBURG

Human Resources Department

101 Schaumburg Court,Schaumburg, IL 60193

http://www.schaumburg.com/

NOW ACCEPTINGAPPLICATIONS FOR THE POSITION OF:

Customer Service Clerk (Finance Department)

Interviews will be conducted as applications are received. This position will remain open until filled.

JOB SUMMARY::

This position performs a variety of functions within the collections division, such as comprehensive coordination for the issuance of all licenses and real estate transfer stamps, payment collection and communication of various village programs, and front-line customer interaction via phone, customer service requests, emails, or in-person contact. This role will need to effectively and clearly communicate to a full range of people, and prioritize multiple projects efficiently. We are looking to add a team member with the ability to organize time and resources effectively and with accuracy.

JOB DUTIES:

1. Greets and provides service to all customers. Manages customer inquiries and complaints via phone, customer service requests, emails, or in-person contact.

2. Coordinates the issuance, notification, and monitoring of all village licenses, which include residential and commercial rental licenses, business licenses, liquor licenses, and business registrations. Reviews documentation for completeness, and coordinates with multiple departments and outside entities to ensure compliance with code before license issuance.

3. Processes payments and refunds for all village programs in all forms; cash, check, debit/credit card, and WebPay downloads to ensure proper application to the general ledger and notify various departments, if applicable. Reconciles daily cash register batches and makes corrections as necessary.

4. Works in the systems to establish new accounts, maintain accurate information, process payments, reconcile batches, generate reports, attach appropriate documentation to correct accounts, and record batches of payments to the general ledger.

5. Coordinates the issuance, notification, and monitoring of real estate transfer stamps. Reviews documentation for completeness and compliance with the code before stamp issuance.

6. Processes water bill payments. Works closely with the water division to service the needs of walk-in water customers.

7. Utilizes the DACRA system to apply payments for citations that have been adjudicated. Records and applies payments for municipal violations in the auto process system.

8. Processes all commuter parking payments and issue permits. Maintains commuter parking permit database and applies payments in all forms to the appropriate customer account and general ledger.

9. Cross-references monthly state report to identify new businesses; initiates the licensing process and initiates enforcement if compliance is not achieved.

10. Performs other duties as assigned.

QUALIFICATIONS:

1. Education equivalent to a high school diploma.

2. A minimum of one year of experience in a customer service-related field.

3. Proficiency with current computer technology, job-specific software, and customer service systems.

STARTING PAY RATE: $21.82 - $24.32 per hour based on a 35-hour workweek. Salary dependent on qualifications. The salary range for this position is $21.82 - $31.81.This position is represented by a union; you may refer to the AFSCME collective bargaining agreement available on our website.

Please attach as part of your application all necessary documents verifying that you meet the minimum qualifications for the position.

BENEFITS:

The Village of Schaumburg has a competitive benefit package with coverage that begins on the first day of employment and includes: flexible benefit Section 125 plan including health, dental, vision, and life insurance as well as medical and dependent care flexible spending accounts, and a retirement plan through the Illinois Municipal Retirement Fund. The Village also provides paid holidays, paid vacation, sick leave, tuition reimbursement, succession development, and more.

ABOUT THE VILLAGE OF SCHAUMBURG:

The village employs approximately 600 employees in 12 departments, including police, fire, engineering and public works, communications, community development, cultural services, economic development, finance, general government, human resources, information technology, and transportation. Our employees work to serve the residents and strive to make Schaumburg the best community it can be.

Our Core Values are the heart and soul of how we operate. Customer service, integrity, respect, teamwork, and trust are the values we dedicate ourselves to with the goal of providing excellent services and programs to meet the needs of our community and those within our organization. They guide our actions and serve as the framework for the decisions and contributions we make every day - at every level. Each member of the Schaumburg team is valued, belongs and provides essential services to the residents, visitors, and businesses of Schaumburg. We are proud of the rich diversity of the Schaumburg community, and we want employees to bring their own unique capabilities, experiences, and characteristics to their work in serving the community. The characteristics of humility, empathy, respect, and open-mindedness are cornerstones of our organizational culture. The success of the village depends on our employees, and we are committed to helping employees continue growing and developing in their careers.

SELECTION PROCESS:

The candidate screening process may consist of an application review, skills testing, employability assessment, interviews, and other job-related testing or verifications. Chosen candidates will be subject to background checks and a criminal history investigation. The top candidate will need to successfully complete the post-offer qualifying pre-employment medical examination and drug screen (including cannabis).

Individuals requesting reasonable accommodations under the Americans with Disabilities Act to complete the application process should contact the Human Resources Department at 847-923-3900.

The Village of Schaumburg is an Equal Opportunity Employer