Campaign Journey Support Analyst - Remote

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Campaign Journey Support Analyst role is responsible for supporting the development and management of all campaign delivery solutions that support M&R Marketing campaigns. In addition, this role will handle administrative tasks such as managing the mailbox, campaign codes, number hotline, and issue handling. Details below.

If you are willing to work 8am-5pm CST, You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Campaign Support: Assist in the development and execution of targeted marketing campaigns, ensuring accurate targeting and delivery through journey management and collaboration. Support campaign data delivery intake queues for campaign data requirements
• Data Coordination: Work closely with marketing strategists to perfect the Campaign Request form (CR) for Data and Audience needs (this information could be in Workfront) and act as an interpreter between marketers, channel teams (email, print, DM), and data teams. Ability to review data requirements
• Administrative Tasks: Manage Campaign support team mailbox, Attribution Code Assignment (PSC), Toll-Free number coordination with Operations, and handle issues as they arise
• Vendor Management: Coordinate with external vendors to ensure timely and accurate campaign execution
• Issue Resolution: Identify, diagnose, and track issues while working cross-functionally to resolve them. Communicate progress and resolutions to relevant stakeholders
• Documentation: Maintain thorough documentation of campaign processes, data requirements, and issue resolutions to ensure consistency and compliance
• Training and Development: Participate in training programs to stay updated on the latest tools and techniques in campaign delivery and support
• Requirement Gathering and BRD Creation: Gather detailed requirements from stakeholders to understand the data and strategic needs for campaigns. Help with the creation of comprehensive Business Requirements Documents (BRDs) that explain what the data teams need to build and the strategies required to create and maintain journeys in Adobe. Ensure that BRDs are clear, detailed, and align with the overall campaign objectives and data strategies

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of consumer marketing experience
• Intermediate experience with relational databases, database structures and design, systems design, data management, data warehouse
• Intermediate proficiency in SQL
• Intermediate proficiency with Microsoft Office
• Proven self-motivated, goal-oriented, and able to work with ambiguity and confidentiality
• Proven critical systems thinking skills required, including the ability to comprehend complex business problems quickly
• Proven ability to prioritize, coordinate, and manage multiple tasks and projects in a fast-paced environment
• Proven excellent organizational, verbal, and written communication skills
• Proven excellent interpersonal skills
• Willing to work Monday-Friday 8am-5pm CST

Preferred Qualifications:

• 3+ years of Healthcare experience; understanding of the Federal Medicare and Retirement program
• User Acceptance Testing experience
• Experience with Business Intelligence Tools (e.g., Cognos/Business Objects)
• Experience with PL/SQL Developer
• Experience with Adobe would be great but not needed
• Intermediate proficiency in Microsoft Access

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.