Service Technician (Wasilla)

ENSTAR is on a mission to deliver safe and reliable natural gas to Alaskans. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team.

What You Will Do:

As a Service Technician, you will play an essential role within our Wasilla Services department, reporting to N Division Service & Marketing Supervisor. The Service Technician responds to and investigates reported gas leaks and line break emergencies; sets, removes, locks, and unlocks meters; inspects gas piping and gas appliances for code compliance; repairs/troubleshoots gas appliances; and relights appliances. Additionally, this position investigates customer complaints concerning gas leakage or low pressure and abnormal consumption of gas appliances. Service Technicians may also obtain final and initial meter reads, handle collection activities, and respond to and assist emergency responders on Carbon Monoxide calls. Your responsibilities will include, but are not limited to:

• Investigate gas odor/leak calls. (Examine meters, probe and inspect above ground and below ground gas piping for gas concentrations. Inspect appliance connections for leaks, such as loose pipe joints, to pinpoint gas leaks.)
• Perform repairs, adjustments, and relights to natural gas burning appliances.
• Repair or replace gas meters, gas regulators, and meter bars.
• Investigate suspected illegal use of gas.
• Install gas piping, rebuild meters sets, appliance connects, repair leaks.
• Discontinue or connect gas service to customer's establishment, following written or oral instructions.
• Investigate customer complaints regarding high service cost. (May inspect meters, valves, and pipes to detect defects such as leaks or malfunctioning meters using testing equipment.)
• Perform collections activities including hanging door tags, locking meters, obtaining reads, and discussing payment details with customers.
• Install commercial and residential-type gas meters and regulators in buildings.
• Remove meters from vacated or abandoned buildings.
• Work in a constant state of alertness and in a safe manner.
• Use portable computer to receive, create, cancel, and close work orders.
• Inspect gas piping and appliance installations for code compliance on customers' premises.
• Work in all types of weather conditions especially in cold and wet environments; may include walking through deep snow.

What You Will Bring:

Required Qualifications

• High School Diploma or equivalent.
• Three years' service/plumbing experience.
• Previous gas utility experience in customer service preferred.
• Must possess State of Alaska limited Plumber's License and Municipality of Anchorage Gasfitters card, or qualify to take the test. (ENSTAR will allow reasonable time to obtain required licenses.)
• Experience with leak and Carbon Monoxide investigations.
• Experience with work that requires high mechanical aptitude.
• Able to work standby, rotating shifts, extended hours, weekends, and holidays.
• Must be able to pass initial and continuous federally required Operator Qualifications tests.
• Qualified applicants must reside within 60 minutes driving time from ENSTAR facility and 30 minutes when on standby.
• Must possess a valid Alaska driver's license and be qualified to operate a company vehicle under the conditions of the Safe Driving Standard Operating Procedure.
• Ability to pass a background, driving, employment history, and drug screen.

Preferred skills and qualifications:

• Ability to interpret and apply Uniform Plumbing and Mechanical Codes.
• Basic knowledge regarding gas appliance installation and natural gas piping/heating systems.
• Ability to learn and understand ENSTAR's Standard Operating Procedures (SOPs) as they relate to service department fieldwork.
• Ability to be self-directed and self-motivated. Must be able to think and work independently with minimal supervision or assistance from others.
• Must be able to perform emergency response functions.
• Must have good communication skills, be able to maintain good customer service standards, and effectively handle conflict.
• Must be able to use portable computer for receiving, closing, canceling work orders and viewing/modifying customer account information.
• Ability to interpret/enforce applicable codes related to setting meters (gas piping, venting, etc.).
• Ability to read/interpret as-builts/maps; applicable code books.
• Ability to effectively operate various company supplied leak investigation equipment. (Heath Pak, JW's, Gas Tracs)
• Ability to write legibly and complete detailed paperwork accurately.

If you meet most but not all of the position's qualifications, you are still encouraged to apply.

What We Will Provide:

ENSTAR is committed to your professional development and your overall health and safety. When you join our team, here is what you can expect:

• Comprehensive health, dental, prescription, and vision benefits
• 401(k) plan with generous company contribution
• Insurance coverage for Life, AD&D, and Long-Term Disability
• Employee Assistance Program
• Education Assistance Program
• Wellness Program
• Generous leave policies
• A safety-centric culture

Inclusive Workplace:

At ENSTAR, we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results.

Ready to Join Us?

If you are eager to be part of our team and make a difference in the energy industry, please apply via ApplicantPro at: https://enstarnaturalgas.applicantpro.com/jobs/ Qualified applicants who wish to be considered for the above position must submit a completed, signed application via ENSTAR's online application system at www.enstarnaturalgas.com under Career Opportunities.

The statements contained in the job description are intended to describe the general nature of tasks and responsibilities. It is not intended to be an exhaustive list of all job duties assigned. Other duties will be assigned as appropriate.

ENSTAR IS AN EQUAL OPPORTUNITY EMPLOYER

Vets/Disabled

For more information, contact Lauren Guinotte in Human Resources at 907-334-7678.