CPS Service Coordinator

Ingersoll Rand
life insurance, paid time off, 401(k)
United States, North Carolina, Davidson
800 Beaty Street (Show on map)
Apr 04, 2025
CPS Service Coordinator BH Job ID: 2385 SF Job Req ID: 13485 Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title : CPS Service Coordinator Location : Davidson, NC About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. Job Overview: This position is for a Service Coordinator supporting the Centrifugal, Large Recip, and other high-pressure equipment. Team and serves the compressed air needs of the industrial sector. The Service Coordinator is responsible for efficiently and effectively coordinating service technicians to meet customer's needs. Service Coordinators will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position. Responsibilities Answer incoming service requests and schedule service team to perform work as requested by the customer. Ensure efficient response to customers, whether new machine commissioning, emergency repair, major equipment overhauls, major projects or long-term service agreements (Package Care). Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction. Generate and follow-up on service quotes and seek new business whenever possible. Scheduling and tracking technician team, maximize operating efficiency and effectiveness. Guide and develop service technicians as appropriate, assisting in technical issue resolution. Order and receive parts for jobs. Monitor shipping and receiving activities. Conduct service request data entry and management. Submit warranty claims and ship parts to the factory. Ensure SARBOX compliance. Ensure that standard service work processes are created and followed. Monitor and maintain company policy and procedures consistently. Ensure environmental, health and safety compliance within service team. Support and manage customer requirements on a project, which may include documentation, certifications, and other special requirements. Work with appropriate teams as needed to accomplish this task (legal, finance, sales, etc.) Collaborate with service team to increase new product training. Collaborate with direct Centrifugal sales team to drive service, sales and aftermarket opportunities. Support Strategic Account Management by continually improving processes to better serve customers. Requirements : High school diploma 2+ yrs of experience in a related field Operating knowledge of Microsoft Office software suite Working proficiency with handheld computer (i.e. Smartphone, iPad) Core Competencies Outstanding customer service skills, including proper phone etiquette and skills. Exceptional organization, communication (verbal and written), and follow-up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible, fast-paced work environment. Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to escalate issues that require further review. Proactive mindset to identify areas for process optimization, collaborate with teams to refine service delivery, and that will enhance operational effectiveness. Preferences: College Degree Knowledge of mechanical and/or electrical systems Travel and Work Arrangements This position is a Hybrid role with Monday and Friday working from home What We Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com. APPLY NOW CURRENT EMPLOYEES: Please log into our system to apply