Business Support Services Assistant

Ball State University Libraries is searching for a customer service and detail-oriented person to join our team. Joining colleagues in the Support Services unit, this position is responsible for monitoring conditions of Bracken Library, including assessing and documenting facility issues, processing coin operated equipment and bill changers, providing loading dock services for collection materials, furniture, and supplies. This position also plays a pivotal role with internal asset tracking and space imaging through AutoCAD software. At Ball State University Libraries, we are committed to maintaining a positive, collaborative, and inclusive work environment, where your success is supported. This is a full-time opportunity that comes with a great benefits package, including generous paid time off and 10 paid holidays, University-funded retirement programs, medical and prescription plans, dental, flexible spending and health savings accounts, tuition discounts, and much more! Come be a part of the Ball State University Libraries team!

Collect funds from coin and bill operated equipment; provide regular maintenance, and update reports for departmental and public-use equipment; assist library users and colleagues with the operation and troubleshooting of equipment; provide shipping/receiving loading dock activities; process U.S. mail; assess and communicate library facilities issues with Facilities Planning and Management; assist with inventory and perform light moving and readjustment of library's furniture and equipment; support an inclusive, diverse, and collaborative work environment and service culture to advance the strategic direction of the University Libraries.

Up to eighteen months of education beyond high school or equivalent.

Over one year of related experience.

Proficiency with Microsoft Excel.

Over one year of library or other public service experience; experience using AutoCAD software; experience with fund management; experience with photocopy/duplicating equipment and bill changer equipment.

None.

Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Regularly Monday - Friday 6:30 am - 3:30 pm
Occasionally - 8:00 am - 5:00 pm to ensure adequate departmental coverage

Adhere to policies and procedures regarding receipt, recording, and processing of coin operated duplicating equipment, bill changers, and debit card monies; assist library users and colleagues with the operation and troubleshooting of equipment; responsible for continuing internal audit funds.

Perform regular maintenance on support services equipment and complete internal maintenance reports; primary contact with external maintenance firms.

Prepare and process incoming/outgoing campus and U.S. mail; provide shipping/receiving loading dock services for collection materials, supplies, equipment, and furniture using various delivery and transport services; e.g., UPS.

Oversee photocopy/reproduction services for Library; includes quality production of brochures, pamphlets, various documents and forms.

Monitor conditions of Bracken Library; receive, assess, and document facility issues; communicate this information to Facilities Planning and Management.

Assist with inventory tracking of and perform light moving and readjustment of library's furniture and equipment.

Train and monitor student assistants in the performance of area work assignments and job duties.

Perform other related duties as assigned.

Maintain regular and predictable attendance.

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experience align with the elements of the position description (or leadership profile). In your cover letter, please select one of our enduring values and describe how you have demonstrated a commitment to that value in your professional endeavors.