Quality Assurance Analyst

O'Reilly Media Inc
United States
Apr 04, 2025
Description About O'Reilly Media O'Reilly's mission is to change the world by sharing the knowledge of innovators. For over 45 years, we've inspired companies and individuals to do new things-and do things better-by providing them with the skills and understanding that's necessary for success. At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O'Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry. Our customers are hungry to build the innovations that propel the world forward. And we help you do just that. Learn more: https://www.oreilly.com/about/ Diversity At O'Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles. Learn more: https://www.oreilly.com/diversity About the Team Our Quality Assurance team at O'Reilly Media plays a critical role in delivering impactful and accessible digital experiences. As we continue to innovate and grow, we're excited to welcome a curious, detail-oriented teammate who is passionate about building products that make a difference for users around the world. We're a collaborative team that values curiosity, continuous learning, and meaningful problem-solving. By combining technical know-how with creativity, we aim to raise the bar for user experience-continuously improving digital products to better serve our diverse community. Our mission is to deliver quality, accessible digital solutions that meet and exceed organizational standards and most importantly-user needs. Through rigorous testing, thoughtful feedback, and a commitment to accessibility, we strive to make our products usable for all. About the Role As a Quality Assurance Analyst, you'll be an integral part of O'Reilly Media's mission to deliver seamless, reliable, and high-performing digital products. Your work will directly impact the experiences of users across the globe. In this highly collaborative role, you'll work alongside engineers, designers, and product teams to define, test, and refine our digital products-championing user feedback and product quality at every step. Our ideal teammate is a proactive problem solver with excellent communication skills, a passion for product quality, and a love for learning in a supportive team environment. Salary Range: $85,000 - $105,000 What You'll Do Design and execute test plans that align with system requirements to support a smooth and reliable user experience Perform QA testing on web and mobile platforms, including functional, integration, regression, performance, accessibility, and post-implementation testing Proactively identify, document, and track software defects-partnering with development teams to drive effective solutions and improvements Provide actionable feedback on usability, functionality, and overall quality to Product Managers and stakeholders Assist in analyzing reported software defects, serving as an escalation resource for support teams Monitor, track, and report on testing progress, coverage, and results Champion QA best practices while fostering a culture of continual learning and process enhancement What You'll Have Required: Bachelor's degree in a computer science, information technology or related technical field In lieu of degree, equivalent education and/or experience will be considered 2+ years of software quality assurance experience or related product experience Quality Assurance Experience Possess a foundational understanding of software quality assurance principles, including basic testing methodologies such as functional, regression, and user acceptance testing. Proven ability to balance business goals and user needs Understanding of software testing principles, methodologies, and best practices: Error validation Boundary conditions Performance considerations Accessibility evaluations Platform validation to ensure ensures that the software works correctly across various device, OS, and browser environments Ability to write test cases, execute test plans, and report bugs clearly and effectively. Familiarity with fast-paced, iterative software development environments Exposure to Agile or Scrum development environments. Strong analytical and problem-solving mindset with a keen eye for detail Self-motivated and adaptable, able to thrive both independently and in collaborative settings Excellent organizational skills with proven ability to manage multiple priorities in a dynamic environment Excellent communication skills, with the ability to collaborate effectively with cross-functional and diverse teams A growth mindset, driven by curiosity, innovation, and a desire to continuously improve processes and products Knowledge of various web browsers, mobile devices, and platforms Web Browsers: Chrome, Firefox, Edge, Safari Mobile Devices: IPhone, Android Preferred: Experience with: Jira / Confluence (or similar bug-tracking tools) GitHub Xcode / Android Studio DataDog BrowserStack SQL Visual Studio Code Test automation tools (e.g., Cypress) Experience with screen readers and accessibility testing tools Experience testing LLMs, Gen AI, and chat-based interfaces. Additional Information:At this time, O'Reilly Media Inc. is not able to provide visa sponsorship or provide any immigration support (i.e. H-1B, STEM, OPT, CPT, EAD and Permanent Residency process)