Payment Services Specialist I

PRIMARY RESPONSIBILITIES

• Embody the Credit Union's core values of Trust, Integrity, Teamwork and Making a Difference and ensure that new employees understand and embrace these core values.
• In this role, you will be responsible for performing a variety of daily tasks, which may include Mobile and ATM Deposit Review, Deposit Fraud Prevention, Fraud Review on P2P, Bill Pay, and External Transfers, Outgoing and Incoming Wires, Sharedraft Exception Processing, Garnishments, Tax Levies, Child Support Levies, Returned Mail, Research, Check Adjustments, Incoming Returned Check Processing, ACH Processing for Consumer and Business accounts, and Shared Branching Adjustments. Process and handle all posted and rejected items in a timely and accurate manner in accordance with applicable service rules and regulations. To meet the criteria of a Level 1 position, you must have Mastered 1 of the 5 desks within 6 months of being on the job.
• Prepare and verify assigned daily reporting for the payment services department functions.
• Perform general research inquiries for members, as well as in-depth research for subpoenas and other highly confidential legal matters.
• Investigate and balance unreconciled items as needed, reconcile general ledger activity, research discrepancies and making recommendations, and prepare correcting journal vouchers to the general ledger.
• Communicate and escalate issues as appropriate to management.
• Cross train for other job duties in the department and cover absences when needed.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control and Reg CC.
• Performs other duties as assigned.
• Meet personal SMART Goals.
• Complete annual training as required.

QUALIFICATIONS:

• High level of professionalism.
• Interpersonal/service-oriented skills and aptitude.
• Ability to learn and apply new information or skills.
• Ability to build professional relationships with coworkers and members.
• High integrity and outstanding work ethic; ability to maintain confidentiality is a requirement.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Excellent written and oral communication skills as well as the ability to read and understand policies and procedures. Strong attention to detail.
• Strong computer skills: ability to work efficiently within multiple systems at the same time which include internal/external applications and Microsoft Office Suite.
• Proactive; desire to identify opportunities rather than react to problems.
• Ability to respond in a fast-paced, fluid environment while maintaining a service-oriented mindset and excellent organizational skills.
• Ability to read and interpret documents such as accounting data, policy and procedures, regulations, and training documents.
• Strong sense of initiative; self-motivated.

Experience and Education Requirements:

• Minimum of 6 months of experience in a Financial Institution Operations Department
• High School Diploma, or equivalent.
• Experience with automated financial systems, preferably in Fiserv DNA.
• Experience in Mitigating risk with check deposits in a plus.

Performance Standards:

• Accuracy: Precision of work performed.
• Responsiveness: Timeliness of work completed.
• Relationships: Ability to work well and build relationships with other employees and members.