Technical Consultant, Custom Docs

Intercontinental Exchange
United States, Florida, Jacksonville
601 Riverside Avenue (Show on map)
Apr 02, 2025
Overview Job Purpose The Custom Doc Technical Consultant is responsible for the configuration, creation, testing, deployment, and quality assurance of all custom forms accessible through ICE Mortgage Technology's (IMT) Encompass Document Solution (EDS) service. The Custom Doc Technical Consultant will work with partner project teams, including EDS Product, Technical Development, Publishing and Product Compliance resources and directly with clients and/or Investors, to define, scope project requirements and requests from concept through development and release. Responsibilities Leverage mortgage industry expertise to assist clients/investor Partners in the use of the Ice Mortgage Technology software solutions Oversee, coordinate and manage all aspects of the form creation and update process for clients/investors Collaborate with client/investor to resolve complex problems in a timely manner and assist to ensure business requirements are validated and escalated as required Work with internal teams to communicate and document project requirements and expectations effectively Manage projects in accordance with Custom Document workflow Ensure project milestones are completed to achieve deliverables Documented all aspects of the project accurately and completely in CRM system Record and maintain accurate timecard records as required Conduct detailed QA and Production testing on all form development projects. Maintain Departmental Standards Drive service level attainment Maintain and promote consistent and professional behavior in all written and oral communications Continual achievement of quality partner satisfaction standards Understand and follow company and department policies and guidelines Knowledge and Experience Bachelor's degree or equivalent years of experience Six (6) years mortgage industry or product development experience or two (2) years mortgage industry or product development experience Project Management Experience Experience using desktop loan origination applications Effective presentation skills with the ability to adapt to various situations and levels of experience Effective pipeline management skills Strong written and oral communication skills with the ability to listen Exhibits flexibility and the aptitude to organize and manage shifting priorities effectively Analytical with the proven ability to recognize solutions and address accordingly Embraces teamwork and collaboration with a professional and proactive attitude Maintain composure and professionalism under high-pressure conditions; solicits feedback Bias for action; willingness to affect positive change; adaptable and committed to the success of our clients Experience using Microsoft Office Suite Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. #LI-SF1