Junior Integration Operations Analyst (hybrid)

What you will do

Johnson Controls is seeking a Junior Integration Operations Analyst! You will be responsible for managing and supporting the integration of various systems and applications within the organization and will work closely with cross-functional teams to identify integration needs, troubleshoot issues, and optimize processes to ensure seamless data flow between systems.This is a hybrid position. Candidates must be commuting distance to Glendale, WI, or able and willing to relocate.

How you will do it

• Responsible to monitor integration platforms and applications in all environments plus incident resolution with in SLAs.

• Identify, diagnose, and resolve integration-related issues in a timely manner to minimize downtime and impact on business operations.

• Provide technical support to end-users and stakeholders regarding integration processes and related systems.

• Implement bug fixes and minor enhancements for existing integrations, also provide UAT testing and hyper care support.

• Create and update documentation for integration processes, configurations, and troubleshooting procedures.

• Identify opportunities for improving integration processes and implement best practices to enhance efficiency and reliability.

• Create and Manage Ops Monitoring Dashboards and KPIs to ensure application performance and SLAs are met.

• Perform Application upgrades and Manage SSL Certs etc.

• Work with product vendors to troubleshoot platform issues and/or any product bugs.

• Provide training and support to junior resources as applicable.

• Flexible on-call/weekend support rotation as applicable.

What you will need
Required

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 0+ years of experience with integration or related platforms.

• Knowledge of Integration Mapping and Data formats like SOAP, XML, JSON and Flat files

• Incident and Change Management experience with Service NOW or related

• Strong analytical, problem-solving, communication and Interpersonal skills.