Senior Correspondence Representative - National Remote

Opportunities with Crystal Run Healthcare, part of the Optum family of businesses. Advance your career in a dynamic health care setting. Our commitment to coordinated care and technology-driven practices not only elevate patient care but also provides our team with a supportive work environment. With a growing network of locations, we offer a platform for career advancement with an excellence culture. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together.

The Senior Correspondence Representative will be responsible for handling live chat inquiries related to patient billing, ensuring timely and effective resolution of billing issues. This includes assisting patients with understanding their billing statements, processing payments, initiating refunds, setting up payment plans, and updating patient demographic and insurance information. The role also involves providing information about available financial hardship programs to patients.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30am - 5pm OR 9am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime.

We offer 2 - 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Manage live chat portal for patient billing inquiries, including helping patients understand their billing statements, collecting payments, initiating refunds, establishing payment plans, updating demographic and insurance information, and advising on financial hardship programs
• Respond to overnight and weekend chats and escalate complex issues to appropriate staff as necessary
• Foster strong business relationships with both clinical and non-clinical departments to ensure seamless coordination of patient accounts
• Understand key revenue cycle areas impacting patient experience and collections
• Address patient concerns, attempt resolutions, and refer chats/accounts to relevant areas of the facility if needed
• Research payment options and navigate multiple patient accounting systems for updates
• Maintain chat status to protect patient privacy and ensure compliance with State and Federal guidelines
• Act as a liaison with the back-end billing software vendor, Cedar
• Occasional travel may be required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years OR older
• 2+ years of customer service experience
• Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30am-5pm or 9am-5:30pm EST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Experience in a healthcare, financial setting OR general office experience with customer interaction
• Revenue cycle knowledge

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Great grammar and typing skills
• Great communication skills
• Ability to work in a team

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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