Program Manager Clinical Risk-Quality Management

Summary:

This role also works in conjunction with the System Director of Clinical Risk Management and Safety to implement the system clinical risk management (patient and staff safety and loss prevention) program including the development, management, and analysis of patient safety information; management of patient safety occurrences and clinical event investigations; identification and prioritization of patient safety concerns; and development and management of system strategies to mitigate patient safety concerns; oversight and consultation of facility-specific plans to address/implement corrective action plans.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Assists in identifying and evaluating activities or events occurring within the system and facilities, which may affect patient safety, resulting in either patient injury and/ or a potential opportunity to improve care delivery and patient safety.
• Facilitates implementation and management of a system clinical adverse event investigation process and provides consultation to facility and system staff.
• Provides leadership for conducting patient safety/ clinical risk assessments and adverse event investigations including root cause analyses and implementation of effective corrective action plans.
• Demonstrates a high degree of professionalism and communication skills when working with staff involved in adverse events, promoting a culture of no blame and collaboration.
• Facilitates, tracks, and maintains appropriate records and metrics regarding adverse events and potential for patient and staff safety issues.
• Uses data and trend analysis experience to facilitate system efforts to analyze data including metrics, surveys, occurrence reports, adverse event investigations, FMEAs, and other information to identify and prioritize clinical risk management/ loss prevention, and patient and staff safety concerns.
• Supports and contributes to system efforts to carry out FMEAs regarding clinical risk management/ loss prevention, as well as patient and staff safety concerns.
• Carry out other duties as assigned by leadership.
• Strive to increase and share current knowledge in the areas of clinical risk management and patient and staff safety.
• Possesses excellent organizational and analytical skills.

Job Requirements:

Education/Skills

• Bachelor's degree in healthcare-related field required
• Master's Degree preferred

Experience

• 5 years of healthcare risk management experience required
• Proficiency with Microsoft Word, Excel, and PowerPoint required

Licenses, Registrations, or Certifications

• Certified Professional In-Patient Safety (CPPS) or Certified Professional in Healthcare Risk Management (CPHRM) required within 1 year of hire

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time