Sr. Credit Collections Specialist

Smart Care Equipment Solutions
United States, Indiana, Fishers
Mar 28, 2025
Main Responsibilities but not limited to: Day to Day Coordinate with third-party vendors to ensure timely and accurate delivery of delinquent account portfolios Develop and maintain positive relationships with third-party vendors and attorneys Ensure compliance with company policies and legal requirements when working with third-party vendors. Identify and resolve any issues or conflicts that arise with third-party vendors. Monitor vendor performance and provide feedback to improve service quality. Collaborate with internal teams to identify opportunities to optimize third-party vendor utilization. Track and manage third-party vendor contracts and agreements. Provide regular updates and reports on third-party vendor activities to management Reporting Develop reports using existing tools including Sum aging, NAM and DM AR reports, large invoice, Origo results, etc. using established step by step processes. Process weekly or monthly aged write-offs, RCC closed write-offs, RCC account reconciliation, collection agency placements, etc. Create work assignments for team members including Origo worklists, Collector Focus lists, Pre-placements lists, Leveraged account lists, etc. Process weekly or monthly jobs for running Customer reminders and statements and needed quick reports and share with team members as needed. Perform other miscellaneous tasks as assigned. Analysis & Process Improvement Analyze reporting processes and recommend and implement efficiency suggestions and improvements. Create monthly reporting package of Credit, Collections and AR results and distribute to key stakeholders. Develop Policies and Procedures related to reporting and analysis and document as needed. May be asked to assist in Policy development for Credit Team as well. Review Aging portfolio/results, work activities/processes and other customer information to recommend areas of improvement and focus to management. Other duties as assigned or needed. Ability to manage and coordinate third-party vendors and contractors Excellent communication skills, both written and verbal Strong organizational and time-management abilities Experience in negotiating and managing contracts Ability to work collaboratively with cross-functional teams Knowledge of relevant regulations and compliance standards Proficiency in project management tools and software Proficiency in Excel (graphing, reporting, troubleshooting data) Strong analytical and problem-solving skills Basic: Bachelors degree in Business or related field, or commensurate work experience 2+ years of professional, relevant work experience in accounting, collections, customer service or similar function Moderate to Advanced Excel skills Analytical aptitude Good communication and organizational skills High degree of detail orientation and professionalism Able to work efficiently and effectively in a highly detailed role Proven success in delivering results in a high-growth environment Strong computer skills in a Windows-based environment and the ability to learn and utilize unique proprietary software programs. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.