Rize Application Support Specialist

Taylor Corporation
paid time off, 401(k)
United States, Florida, Pompano Beach
1080 Southwest 12th Avenue (Show on map)
Mar 28, 2025
Let Us Power Your Potential Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you. Ready to reach your potential? It's time to look at Taylor. Your Opportunities: Taylor Corporation is looking for a Rize Application Support Specialist. Your Responsibilities: Application Support and Troubleshooting: Respond to and resolve application issues reported by end-users via support channels Diagnose, troubleshoot, and resolve software bugs, performance issues, and configuration errors Incident and Problem Management: Monitor system performance and proactively address potential issues Escalate complex problems to the appropriate technical teams and ensure timely resolution User Training and Documentation: Provide end-user training and create user guides, FAQs, and other support documentation Assist in onboarding new employees with application usage and best practices System Updates and Maintenance: Support system upgrades, patches, and new application rollouts Conduct application testing and validation to ensure system reliability Collaboration and Continuous Improvement: Work closely with software development and IT teams to enhance application functionality Identify opportunities for process improvements and contribute to system optimization efforts You Must Have: Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience) Proven experience in application support or a similar role Strong problem-solving skills with the ability to analyze and resolve technical issues Familiarity with databases (e.g., SQL), system integrations, and APIs is a plus Experience with ticketing systems like Jira, ServiceNow, or Zendesk Excellent communication and interpersonal skills for interacting with users and technical teams Strong organizational skills and the ability to prioritize tasks in a fast-paced environment We Would Also Prefer: Basic scripting or programming knowledge for automation purposes About Taylor Corporation One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. *The Employer retains the right to change or assign other duties to this position.* Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.