Patient Financial Navigator Sr

MultiCare Health System
United States
Mar 28, 2025
You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 1.0, Shift: Days, Schedule: Monday - Friday 8:30am - 5:00pm Position Summary The Senior Patient Financial Navigator at MultiCare is a vital role in assisting patients and families to access financial resources. In this position, you will evaluate the financial situations of uninsured or underinsured patients and determine eligibility for financial assistance helping to ensure health care for all community members. Responsibilities You will explain topics of insurance coverage, treatment costs, local and national alternative coverage opportunities, and financial assistance opportunities to the patient, relative or patient's representative You will provide expertise and education in the areas of Medicaid eligibility, Social Security Disability and any available government programs You will work with self-pay patients that do not qualify for government assistance programs to resolve accounts You will recommend patient services for charity write-off Requirements Associate's degree with business emphasis, public health administration or similar degree preferred One (1) year of business or college course work required Completion of a medical terminology course or proficiency required National Association of Access Management Certification preferred Certified as an Application Counselor (CAC) within 90-days of employment Minimum five (5) years of experience in healthcare collection, financial counseling, insurance benefit verification and/or precertification, third party payer, Medicaid case work or billing experience required Our Values As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. Why MultiCare? Belonging: We work to create a true sense of belonging for all our employees Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve Market leadership: Washington state's largest community-based, locally governed health system Employee-centric: Named Forbes "America's Best Employers by State" for several years running Technology: "Most Wired" health care system 15 years in a row Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn Pay and Benefit Expectations Associated benefit information can be viewed here.