Service Desk Analyst Tier 1

Vaco
$20.00 - $25.00 / hr
United States, Ohio, Dublin
Mar 28, 2025
As a Service Desk Analyst, you will play a crucial role in maintaining operational efficiency and ensuring a seamless technology experience for employees across the organization. By effectively managing the ticket queue, troubleshooting key systems, and supporting end-user needs, you'll help minimize downtime and enhance productivity. Your proactive support will contribute to a secure and optimized IT environment, empowering teams to focus on core business functions. Essential Duties and Responsibilities: Manage and prioritize incoming requests through ticketing tool, ensuring timely responses and resolutions Perform basic AD tasks, including password changes, account information updates, assigning users to proper organizational units (OUs), and managing group memberships Oversee security badge management using access control platforms, ensuring compliance Provide basic troubleshooting for phone systems to ensure seamless communication. Address and resolve basic issues related to communication platforms for end users Troubleshoot conference room equipment and provide end-user training to facilitate smooth meeting experiences Assist with VPN troubleshooting and perform installation/setup of VPN software for users as needed Additional job duties as assigned Skills/Experience Required: Education:Associate degree in information systems or similar preferred; High School Diploma or equivalent required Working knowledge of ticketing systems, preferably Freshservice Exposure of Active Directory management, including password resets and account updates Familiarity with security access systems like EntraPass Web Basic troubleshooting skills for phone systems and email security tools like Mimecast Ability to provide user support and training for conference room equipment Knowledge of VPN software installation and troubleshooting, especially Global Protect Excellent communication and customer service skills Ability to manage multiple tasks and prioritize effectively in a fast-paced environment Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.