Jr. Software Engineer- AWS Connect
Addison, TX (Hybrid)
Direct Hire
Responsibilities:
Assist in developing AWS Connect-based contact center solutions, ensuring performance and reliability.
Support integrations between AWS Connect and Lambda, DynamoDB, API Gateway, S3, SNS, SQS, and other AWS services.
Help create and optimize custom contact flows, real-time analytics, and AI-driven automation to enhance customer experience.
Work closely with senior engineers, product managers, and business stakeholders to understand technical requirements.
Participate in code reviews, Agile development processes, and sprint planning.
Learn and apply security best practices and compliance requirements (PCI-DSS, GDPR, etc.).
Assist in integrating AWS Connect with CRM systems, third-party APIs, and enterprise applications.
Support automation of deployments and infrastructure provisioning using Terraform.
Help monitor AWS Connect performance using CloudWatch, logging tools, and real-time insights.
Troubleshoot and resolve AWS Connect issues to maintain operational integrity and customer satisfaction.
Qualifications:
Bachelor's Degree
AWS Certification preferred
2+ years of experience in software development (internships, projects, or professional experience).
Familiarity with AWS services, particularly AWS Connect.
Experience with Python, Node.js, C#, or Java for backend development.
Basic understanding of RESTful APIs, cloud computing, and security best practices.
Strong problem-solving skills and ability to work in a collaborative team environment.
Eagerness to learn and grow in cloud-based development and AWS technologies.
Strategic thinking and the ability to contribute to the overall technology roadmap
Estimated Min Rate: $100000
Estimated Max Rate: $110000
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities
to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
YOH Services LLC
Mar 27, 2025