Field Service Engineer

Rapiscan an OSI Systems Company is seeking a Field Service Engineer 2.

This position is located in Baghdad Iraq. US citizen only, US security Cleared

Rapiscan is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology-or multiple X-ray technologies-to address each customer's unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence

A Field Service Engineer (FSE) II with Rapiscan has the primary responsibility of ensuring the users of Rapiscan equipment are satisfied with its performance. This is an intermediate level position that will require advanced troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. This position may also be relied upon to assist FSE I's & peers with troubleshooting and diagnostic skills. In this position you can expect up to 100% travel (International). It is not uncommon to incur work days in excess of 8 hours. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, Customer Training, in addition to Sales Support. An FSE II will be expected to assist in the field training of new FSE I & FSE II's. Potential for long term overseas deployments / assignments may apply. Other duties as required or directed.

• Perform service and maintenance for Rapiscan, as requested by Field Service Managers.
• Follow Field Service contract requirements for response time, information reporting and customer management.
• Communicate with customer up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan business objectives.
• Communicate with Customer Service Coordinators to ensure on time delivery of parts and materials.
• Maintain and carry Field Service Tool Set.
• Assist FSE I's or peers when needed or requested.
• Complete timely Microsoft Dynamics D365 reporting of labor, expense and materials to support relevant service contract requirements and Rapiscan policy.
• Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per Rapiscan policy, including any specific customer contractual requirements (as needed).
• Follow company safety program requirements.
• Provide system status updates via D365 reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items.
• Carry company provided cell phone and laptop and be on call.
• Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required.
• Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to:
• Report all accident and safety incidents. Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions.
• Lead, coordinate with customer and manage all work at the system location; know what to do in an emergency.
• Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company's Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

• Minimum 5 years (or equivalent experience) of supporting complex capital equipment in a service capacity ... previous X-Ray experience a plus, prior Field Service experience preferred.
• B.S. in Electronic Technology or Engineering with Mechanical Engineering experience.
• Technical degree or, demonstrable mechanical ability and knowledge.
• Previous experience may be substituted for the Technical Degree.
• Strong knowledge / skills of Analog, Digital, and Mechanical systems.
• Networking hardware and software knowledge and application skills a must.
• Database management and programming, software / firmware protocols.
• Ability to effectively manage both technical and administrative functions.
• Strong written and verbal communication skills (multi-lingual is a plus).
• Good working knowledge of Microsoft Office suite.
• Working knowledge of Oracle workflow management systems, or similar ERP system.
• Must be able to work independently and make logical decisions based upon Rapiscan guidelines.
• Must hold an active US Secret clearance
• US Citizenship required

Please review our benefits here: Life at OSIThe specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively "OSI") does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Equal Opportunity Employer - Disability and Veteran

EEO is the Law

Poster Link: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.