PT Enrollment Coach

Mon-Fri, with occasional evening and weekend shifts up to 29 hours a week

Virginia Western Community College is a two-year public institution of higher education operating under the Virginia Community College System, a statewide system of community colleges. The College operates under the policies established by the State Board for Community Colleges and the Virginia Western Community College Local Advisory Board.

Virginia Western is located on a 70-acre campus in southwest Roanoke, VA. The service region of the College includes Roanoke, Salem, Roanoke County, Craig County, Franklin County, and southern Botetourt County. The College was established in 1966 and has grown from an initial enrollment of 1,352 to its current annual enrollment of over 9,000 students in credit courses and more than 1,400 enrollments in fast-track workforce and continuing education courses.

Virginia Western Community College is accepting applications for a part-time Enrollment Coach. The role of this part-time position is to support prospective and recent applicants in the onboarding process for credit and non-credit programs to Virginia Western. This position will serve as the front door of the college, welcoming all new and returning students to Chapman Hall. The Enrollment Coach contacts applicants at the point of application to briefly affirm program selection, discuss residency status and review any follow-up items that may be needed to affirm tuition classification (in-state versus out-of-state), discuss academic programs available for the first semester's recommended classes and schedule a follow-up appointment with a New Student Advisor for further registration assistance. The Enrollment Coach will also encourage FAFSA completion to support applicants in connecting with available financial resources to support educational expenses. The Enrollment Coach will support Workforce enrollment as part of the One Door Virginia Western approach. This position will also support on and off-site enrollment-related events as needed.

Experience providing student/client-facing support services to a diverse population. Experience that exhibits strong organizational skills and the demonstrated ability to handle multiple tasks under time pressure. Experience working with educational databases and technology platforms. Excellent interpersonal skills. The ability to work well with a highly diverse population in a team and change-oriented environment. The ability to perform well with or without direct supervision. The ability to evaluate and effectively synthesize complex information from multiple sources and develop actionable plans. Well-developed oral & written communication skills, including the ability to communicate intricate information in a palatable manner. Knowledge of the purpose and mission of the community college. Must be able to work on-campus (this is not a telework-eligible position). Must be able to work occasional evening and weekend shifts as needed.

Work experience in a community college setting. Successful work experience in admissions or financial aid. Knowledge of Virginia Western's degree, certificate and training/credentialing opportunities. Knowledge of available financial assistance and scholarship opportunities.

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In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS), or the Department for the Blind & Vision Impaired ( DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

The Virginia Community College System ( VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

The Virginia Community College System ( VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.