Account Specialist

KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world.

The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide. It's work that happens because of our motivated teams of doers and problem solvers.

Our Core Values define how we do business:
* The Customer is Everything.
* Relationships Matter. All of Them.
* Question Things. Take Action.
* Work Hard. Work Smart. Enjoy the Experience.
* Growth Mindset.

It's not just a job - it's a step in your career!

SUMMARY
Serve as point of contact for assigned customers.

ESSENTIAL DUTIES & RESPONSIBILITIES
* Builds and maintains positive relationship and provides excellent customer service
* Responsible for manual order entry inquiries/concerns, order status including expediting, delivery schedules and replacement needs; order holds and backorder reports
* Utilizes the CRM to document activities and account summary notes to ensure customer satisfaction
* Assist in New Hire employee training and act as a mentor for new employees on KGPCo systems, process and procedures along with subject matter expert

SAFETY DUTIES & RESPONSIBILITIES
* Adhere to, promote, and accept responsibility for compliance to Federal and Local Occupational Safety and Health Regulations, Industry Consensus Standards, and KGP Injury and Illness Prevention Program Manual.
* Participate in job site safety/hazard analysis.

QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
* Associate's Degree (A.A.) or equivalent from a two-year college or technical school
* At least two years of related office and/or customer services experience
* or equivalent combination of education and experience.
* Proficient with Microsoft Office including Word, Excel and Outlook
* Excellent written and verbal communication and strong organizational skills
* Ability to establish a strong rapport with customers
* Ability to prioritize work in a fast-paced work environment

REQUIRED SKILLS

Ability to read and understand basic instructions, short communications, and memos; draft simple written correspondence; and effectively communicate in one-on-one or small group settings with customers, clients, and colleagues.
• Proficiency in adding, subtracting, multiplying and dividing. Capable of performing calculations involving American currency and standard units of weight, volume, and distance.
• The ability to follow written, verbal, or diagram-based instructions and solve problems involving concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this position, the employee is regularly required to listen and speak. The employee frequently is required to sit, use their hands to handle, touch, or feel objects, tools, or controls, and reach with their arms and hands.

Specific vision abilities required by this position include close vision, color vision, peripheral vision and the ability to adjust focus

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS

• Medical, Dental, Vision and Supplemental insurance plans
• Flexible Spending Accounts
• 401(k) with Company match
• Generous vacation, holiday, and sick/safe time
• Pet insurance for our non-human family members

KGPCo is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity