Director of Clinical Services (RN)

Posting Date

No Brag. Just Fact.

Over the past decade, we set out to become the world's greatest dialysis company. Over the next decade, we are building the greatest healthcare community the world has ever seen. When you join the DaVita Village, you join a high-performing team committed to clinical excellence, teammate development, and meaningful patient impact. Through disciplined training, operational rigor, and a culture that values growth, we consistently deliver superior clinical outcomes while creating an environment where teammates thrive both professionally and personally.

Director of Clinical Services - Raleigh, Durham, Greensboro, NC (Remote with Travel)

This role serves as the division's clinical leader across Raleigh, Durham, and Greensboro, North Carolina. The Director of Clinical Services (DCS) is responsible for driving quality, education, nursing services, and regulatory performance across the division.

This is a remote role based in the Raleigh/Durham/Greensboro market, with regular in-market travel and up to 25% travel for divisional and corporate meetings. The Director of Clinical Services serves as the operational architect of clinical performance across the division. This leader drives disciplined execution of safety, quality, and regulatory standards while holding clinical teams accountable to measurable outcomes. It partners closely with Division and Regional Operations leadership to set clinical strategy, stabilize performance, and ensure sustained improvement in patient care.

The Director of Clinical Services is accountable not just for setting strategy, but for execution-reducing clinical variance, strengthening leadership capability, and delivering sustained excellence in quality, safety, and patient care across the division.

Key responsibilities include:

• Establish and operationalize divisional clinical strategy aligned to enterprise priorities.

• Drive safety readiness through structured audits, rapid response protocols, and proactive risk mitigation.

• Lead intervention plans for clinical outliers using root cause analysis, corrective action plans, and sustained performance monitoring.

• Translate quality dashboards and regulatory data into actionable performance plans with clear ownership and timelines.

• Coach and develop Directors of Nursing and clinical leaders to strengthen bench depth, succession readiness, and frontline execution.

• Ensure regulatory compliance across state and federal standards through standardized processes and inspection preparedness.

• Execute clinical initiatives on time and within scope, delivering measurable improvement in quality, safety, and patient outcomes.

Essential Duties:

• Safety Response & Readiness: Drive accountability with Clinical Services Managers to their core safety responsibilities; ensure timely completion of Safety Snapshots. Provide on-site support for large safety issues or Immediate Jeopardy surveys (CMS + CLUE).

• Coaching & Talent Management: Drive accountability with Manager of Clinical Services Team to performance outcomes. Coach MCS (Manager of Clinical Service) where underperforming or struggling with difficult relationships. Create space for regular development conversations; advocate for TM growth opportunities/succession planning.

• Driving Clinical Outlier Support: Drive prioritized process execution for opportunity areas in partnership with Operations & Home Therapies leaders. Resource priorities by largest value to clinical excellence. Rally MCS team across Division to drive clinical outcomes/safety for all modalities. Collaborate with Operations leaders to drive accountability where appropriate.

• Sets Clinical Strategy for Division Lead Division's Clinical Landscape/strategic alignment on outcomes/quality/safety in partnership with DVP. Execute rollout of clinical initiatives/action plans; ensure accountability/measurable outcomes.

Required:

• Associate Degree in Nursing (ASN) or Bachelor's Degree in Nursing (BSN) or related field.

• Minimum of 8-10 years of clinical experience, with at least 4 years in a leadership role.

• Strong knowledge of regulatory requirements and quality improvement processes.

• Excellent communication and leadership skills.

• Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook

Preferred:

• Bachelor's or Master's Degree Nursing, Healthcare Administration, or related field.

• Experience in dialysis or nephrology.

• Certification in healthcare quality or patient safety.

• Experience managing remote teammates.

Certificates, Licenses, and Registrations: Current RN license in state of practice with no Board of Nursing disciplinary actions. Current driver's license, reliable transportation, and vehicle insurance in the state of residence.

Travel and Time Requirements

• Regional travel up to 50% of the time

• Availability for evening and weekend work as needed

• On-site presence in facilities 2-3 days/week

Additional Requirements

• Language Skills: Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

• ADA/Reasonable Accommodations: DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.

• Work Environment: Level III - Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.

• Visual: Vision adequate to perform the essential duties/responsibilities of position. May be required to demonstrate the ability to differentiate colors on a test strip.

• Physical Demands: Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities:

• Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.

• Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today. Go to http://careers.davita.com to learn more or apply.

Here is what you can expect when you join our Village:

• A "community first, company second" culture based on Core Values that really matter.

• Clinical outcomes consistently ranked above the national average

• Award-winning education and training across multiple career paths to help you reach your potential.

• Performance-based rewards based on stellar individual and team contributions.

• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.

• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.