Collections Specialist

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

Bonterra is seeking a detail-oriented and results-driven Collections Specialist to join our Collections team. As a Collections Specialist, you will play a pivotal role in optimizing accounts, ensuring timely payments, and maintaining positive customer relationships. Your primary duties include contacting delinquent clients, negotiating payment plans, and documenting all interactions.

Key Responsibilities:

• Engage with customers to discuss overdue payments, providing professional and courteous assistance.

• Resolve payment discrepancies and address customer inquiries regarding billing and collections.

• Collaborate with internal teams to resolve discrepancies and prevent future issues.

• Execute collections strategies in line with company policies and financial goals.

• Collaborate with team members to achieve individual and departmental targets.

• Document and track customer commitments and payment arrangements.

• Provide insights to management regarding potential risks associated with specific accounts.

• Generate and analyze collections reports to monitor performance against targets.

• Contribute to regular updates on collections activities and trends.

Who You Are:

As a Collections Specialist, you have a strong sense of responsibility, you take pride in your ability to analyze outstanding customer balances, assess financial situations, and develop effective payment solutions. Your organization is evident through your documentation of every interaction, ensuring accurate records of collections activities.

Qualifications:

• 2yrs proven experience as a Collections Specialist or in a similar role.

• Strong negotiation and communication skills.

• Excellent organizational and time management abilities.

• Ability to work independently and collaboratively within a team.

• Proficient in using collection software and MS Office applications.

• Experience with Sage Intacct and Netsuite a plus.

Compensation

We will be accepting applications for this role until 5/5/2025

Our Culture: At Bonterra, we're innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world.

Our comprehensive and competitive benefits include:

• Generous Flexible Time Off (FTO) Policy

• Up to 15 paid company holidays including some commemorating social justice events and self-care

• Paid volunteer time

• Resources for savings and investments

• Paid parental leave

• Paid sick leave

• Health, vision, dental, and life insurance with additional access to health and wellness programs.

• Opportunities to learn, develop, network, and connect

Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.