Intake & Discharge Coordinator

The pay range for this role is $21.38 - $24.59 per hour.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible.

Summary

As an Intake & Discharge Coordinator, you will serve as the lead over the intake and discharge process at the crisis residential facility, screening clients, interviewing clients, intaking clients, and completing discharge process.

Primary Duties

• Making contact with referral sources and potential patients.
• Conduct initial assessment and determine appropriateness for facility.
• Ensures that each person served receives an appropriate orientation to the facility and types of services provided upon admission.
• Monitors and maintains contractual and financial responsibility by continuously reviewing and tracking client enrollment patterns to make recommendations for programmatic needs.
• Complete discharge packets to ensure patient has pertinent plan of care information.
• Engages patients and responsible parties in the discharge process.
• Completes documentation that is pertinent to discharge transition
• Completes and documents descriptive arrangement of treatments and other community resources for follow -up services. i.e. dates, names, address and service providers.
• Conduct post-discharge follow-up to reduce readmissions.
• Monitors and maintains documentation of client services, ensuring compliance with Agency policies and procedures, Department of Mental Health contract and other related state/federal agencies' standards and guidelines.
• Develops and maintains care coordinator skills through seminars, workshops, or other forms of training/education related to working with adults with a history of mental illness and/or substance abuse.
• Attends and participates in program, Agency staff meetings; and related community agency meetings as required/requested.

Position Requirements

• Bachelor's degree in Psychology, Social Work, Sociology or related area of emphasis.
• 3+ years experience working with adults with a history of mental illness and/or substance abuse in a social service/mental health environment.
• Comprehensive knowledge of Evidence Based Practices, Co-Occurring Disorders and/or the Recovery Model of treatment is required.
• Advanced verbal and written communication skills in order to provide high quality customer service and documentation of services with clients.
• Comprehensive knowledge of crisis management techniques
• Proven ability to exercise sound judgment with minimal supervision.
• Know and comply with Agency policies and procedures, HIPAA, Department of Mental Health, policies and documentation guidelines, and other state/federal regulations relating to service programs for adults with a history of mental illness and/or substance abuse.
• Efficiently use the personal computer to include a variety or word processing software.
• Ability to utilize analysis, experience, and judgment to make decisions.
• Demonstrated commitment to team objectives and Didi Hirsch philosophies
• Adapt to changing needs by acquiring new skills and knowledge.
• Current California driver's license and a driving record acceptable to the Agency's insurance carrier.

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

CORE VALUES

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.
Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all.
Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

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