Customer Service Representative - Urology Oncology - The Sanctuary

Lee Health

$15.64 - $18.75 / hr

tuition reimbursement

United States, Florida, Fort Myers

8925 Colonial Center Drive (Show on map)

Mar 25, 2025

Location:LPG Urology Oncology Regional Cancer Center -8925 Colonial Center DriveSuite 2001Fort Myers FL 33905-7816

Department: LPG Urology Oncology

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Summary

Customer Service Representative Urology Oncology (The Sanctuary)

Are you looking for a full-time role in healthcare with a supportive team and opportunities for growth? Lee Health, a nationally recognized and award-winning health system in Southwest Florida, is hiring a Customer Service Representative to join our Urology Oncology team at The Sanctuary!

Position Details:

Schedule: Monday Friday, 8:00 AM 4:30 PM
No weekends, nights, or holidays!

As a Customer Service Representative, you will be the first point of contact for patientsassisting with scheduling, check-ins, inquiries, and ensuring a smooth and welcoming experience. This role is ideal for someone who is organized, detail-oriented, and passionate about providing excellent patient care.

Why Join Lee Health?

Consistent weekday schedule enjoy work/life balance!
A caring and supportive workplace culture
Great coworkers and a positive team environment
Competitive pay and exceptional benefits (including up to 5% retirement match)
College tuition reimbursement after just one year
Career growth opportunities in healthcare

If you have strong communication skills, attention to detail, and a passion for helping others, wed love to hear from you!

No prior healthcare experience? No problem! We provide training and support to help you succeed.

Join Lee Health and be part of a team that makes a difference every day. Apply now!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements Educational Requirements

Degree/Diploma Obtained	Program of Study	Required/ Preferred	and/or
High School Diploma or Equivalent		Required

Experience Requirements

Minimum Years Required	Area of Experience	Required/ Preferred	and/or
Less than 1 Year	Clerical/Administrative	Required	and
	Insurance	Preferred	or
	Customer Service	Preferred

Additional Requirements

1-2 years prior experience required for Lee Health Solutions.

State of Florida Licensure Requirements

Licenses	Required/ Preferred	and/or
Not Required

Certifications/Registration Requirements

Certificates/Registrations	Required/ Preferred	and/or

Additional Requirements

Basic Life Support (BLS) may be required at some locations within 90 days of hire.

US:FL:Fort Myers