Customer Relationship Manager

DHL Global Forwarding
paid time off, sick time, 401(k)
United States, Texas, Dallas
Mar 25, 2025
Description Job Title: Customer Relationship Manager Location: Dallas, TX DHL Global Forwarding (DGF) is a leader in managing the flow of goods and information across global supply chains, utilizing air, ocean, and ground transportation, customs brokerage services, and dedicated warehousing and distribution centers. As part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries, we are committed to excellence and growth. Join our team as a Customer Relationship Manager at DHL Group! In this pivotal role, you will support the development and administration of customer service plans and programs aimed at delivering best-in-class services to our customers. Your efforts will enhance customer satisfaction in alignment with our business strategy, objectives, and Group guidelines. Key Responsibilities: Support the administration of customer service plans and programs. Contribute to customer service initiatives and activities to provide superior services and enhance customer satisfaction. Implement day-to-day customer service processes and procedures in accordance with standard global/regional practices to maximize effectiveness. Document and collate costs of initiatives to support prioritization of spending and resource allocation. Handle customer inquiries, orders, service needs, and complaints, responding effectively or directing them to sales representatives or technical/service areas as needed. Maintain a detailed and current knowledge of the company's products and services. Analyze and communicate customer service needs to service and technical departments. Support the development and administration of customer service processes and systems. Build and nurture relationships with allocated customers. Provide functional guidance, advice, or training to less experienced team members. Skills / Requirements: 2+ years of experience in a customer relationship role. BA/BS degree preferred. Demonstrated leadership ability, including driving KPIs and employee engagement. Strong business acumen and commercial drive. Exceptional communication skills (verbal, written, presentations). Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Pay Range: $79,777.50 - $106,370.00+ (Based on Experience) Benefits (All Non-Union Employees) Compensation: Competitive base salary plus role dependent performance-based incentives. 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. Vision: Optional coverage for exams, frames, and contacts. Dental: Optional coverage for preventive, basic, and major services. Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days. Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers. Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role. #LI-RL2