Manager, Credit & Collections

Come join our team!

We're looking for talented individuals to join our team and enjoy a rewarding career with great benefits, including:

$1,000 Retention Bonus (after 1 year)
Paid Time Off
11 Paid Holidays
Eligible to participate in the 401(k) Plan
Competitive Benefits

MPS, a division of Macmillan Publishers, a leading US publisher of Trade and Academic titles, has a job opening for a Manager, Credit & Collections in our Gordonsville facility. MPS provides back office support, warehousing, and, fulfillment for Macmillan US, and is their primary distribution facility for North America.

Position Summary:

The Manager, Credit and Collections is responsible for overseeing the company's credit, collections, and accounts receivable functions. This role requires a strategic leader with the ability to manage a high concentration of sales to a small number of large customers with complex reconciliation needs, while also implementing effective credit and collection practices for thousands of smaller customers. The ideal candidate will possess strong analytical skills, leadership capabilities, and a deep understanding of financial risk management to optimize cash flow, mitigate risk, and maintain positive customer relationships.

Key Responsibilities:

Strategic Credit & Risk Management:

• Ensure compliance with credit policies and procedures to manage financial risk while supporting sales growth and adapt policies to changing economic conditions or strategic initiatives.
• Assess and establish credit limits for new and existing customers, balancing risk exposure with business opportunities.
• Conduct ongoing risk analysis to identify high-risk accounts and recommend appropriate actions.
• Collaborate with senior leadership on credit strategies that align with overall business objectives.

Large Account Financial Management:

• Oversee the reconciliation of high-volume, complex transactions for major accounts, ensuring accuracy and timely resolution of disputes.
• Work closely with key customers' finance teams to streamline invoicing, payment application, and reconciliation processes.
• Implement best practices and automation to improve efficiency in managing high-volume account receivables.
• Act as a key financial liaison with large customers, negotiating settlements, setting credit lines, and dispute resolution.

Small Account Monitoring & Collections:

• Develop and execute a proactive approach to monitor and collect outstanding balances from a portfolio of smaller customers.
• Implement efficient processes and systems to track past-due balances, issue dunning notices, and escalate delinquent accounts.
• Coordinate with sales and customer service teams to ensure effective communication with smaller customers regarding payment expectations.
• Manage third-party collection agencies and legal recovery efforts when necessary.

Team Leadership & Process Optimization:

• Lead and develop a team of credit analysts, collection specialists, and reconciliation professionals.
• Foster a culture of accountability, continuous improvement, and customer service excellence.
• Identify and implement technology solutions (e.g., automated reconciliation tools) to enhance financial operations.
• Monitor KPIs such as DSO (Days Sales Outstanding), AR aging, and bad debt exposure, and report findings to leadership.

Collaboration & Communication:

• Work closely with sales, finance, treasury, and operations teams to balance customer relationships with financial risk.
• Communicate credit decisions and collection policies to internal stakeholders and customers.
• Provide insights and recommendations to senior management on credit risk trends and cash flow optimization.

Forecasting & Reporting:

• Provide input for annual and monthly cash collection forecasts for senior management.
• Prepare monthly reports summarizing receivable statics, collections results, KPIs, and trends for senior management.

Qualifications & Skills:

• Bachelor's degree in Finance, Accounting, Business Administration, or related field; or credit management certification (e.g., CCE, CICP) preferred.
• 7+ years of experience in credit, collections, or customer financial relations, with at least 3 years in a managerial role.
• Experience handling both high-concentration large accounts and a broad portfolio of small accounts.
• Strong understanding of financial statements, credit analysis, and risk assessment.
• Expertise in reconciliation, dispute resolution, and accounts receivable best practices.
• Proficiency in ERP and financial systems (SAP, Oracle, MSD365, or similar).
• Excellent leadership, negotiation, and problem-solving skills.
• Strong communication skills with the ability to build relationships internally and externally.

We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender Identity/expression, physical ability, neurodiversity, age, family status, economic background and status, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. The successful candidate for this position will be an employee of MPS.

Team Player - Works well as a member of a group
Dedicated - Devoted to a task or purpose with loyalty or integrity
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Leader - Inspires teammates to follow them

Bachelors of Business Administration (preferred)
Bachelors of Accounting (preferred)
Bachelors of Finance (preferred)

7 years: 7+ years of experience in credit, collections, or customer financial relations, with at least 3 years in a managerial role. (required)

Skills