Project Coordinator Job

Primary location:Chicago,Illinois
Relocation offered:No
Employment status:Full-Time
Travel:11%-25%
Non-compete:No

The estimated base salary range for this role is "$68,000 to $74,000" per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors

What does it mean to work at Turf Design,a subsidiary of Armstrong World Industries?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

Reporting to the Manager of Account Management, the Account Managerprovides sales administrative support, project coordination, and customer service acting as a liaison between our sales representatives and our internal teams to deliver an exceptional customer experience from project conception through post-installation.

What's in it for you!

• Ability to network across the company and learn from different departments.
• Dedicated training and development to help you grow in your role.
• Collaboration and an open friendly team environment.

What an Account Manager does

Project Tracking / Facilitation / Project Management

• Manages larger projects and top accounts.
• Coordinates with internal teams to find solutions for unique products or installations.
• Receives, processes, and manages multiple incoming orders with unique requirements and timelines.
• Controls project flow from project start through shipping phase by providing administrative direction for customers and various internal departments to ensure project is completed on schedule and within budget.
• Analyzes initial project requirements.
• Updates internal databases as project status changes.
• Maintains and archives internal and external communication for each project using NetSuite and Outlook.
• Sends maintenance and warranty packets.

Coordination with Internal Teams

• Takes part in higher level process improvements and internal projects.
• Continues to communicate directly with designers and engineers after project handoff.
• Follows up on status of samples and drawings completed during quotation phase.
• Works with Architectural Specialties Project Managers to establish large project timelines and phasing.
• Attends weekly meetings with Production and Engineering to review time sensitive projects.
• Works with Architectural Specialties Project Managers to provide problem resolution. Provides verbal and written reports with issues, implications, and potential courses of action, as required.
• Notifies internal teams of incoming projects with unique requirements to ensure the lead times are met.
• Understands customer shipping requirements and communicates with Shipping Coordinator.

Communications with Clients and Representatives

• Participates in candidate interviews and represents Project Management during the hiring process.
• Trains, along with Supervisor, Project Coordination, all new hires and all new and existing representatives.
• Works with senior team members to develop improvements and to maintain department standards and processes.
• Organizes team Lunch and Learns on the subject of department reminders and new processes.
• Leads by example and provides guidance to Project Management Team.
• Leads project intake meetings and communicates next steps and timelines with clients.
• Provides subject matter expertise on product designs, as needed.
• Accepts orders and acknowledges current timelines and what to expect during the process.
• Updates customers on shop drawing status and requests additional information, as needed.
• Communicates ship dates after final order approval and gathers shipping requirements.
• Inform customers as early as possible of potential delays to the ship date.
• Communicates tracking information to customer once project has shipped.
• Provides support to assigned representatives.
• Sends bi-monthly project reports to representatives.

Sales Support

• Participates in showroom tours and events at the Merchandise Mart as needed.

Required Qualifications

• BA/BS degree in business, communication, or related field.
• 2+ years of work experience in sales, customer service, and/ or sales process improvement or relevant role required.

What will make you successful

• Professional verbal and written communication skills.
• Collaborator with active listening skills.
• Demonstrates the ability to quickly adapt plans and work well in a challenging environment.
• Comfortable learning and retaining new concepts on the fly.
• Comfortable in technical, consultative-sales settings.
• Able to diffuse difficult customer situations.
• Able to manage multiple projects with attention to detail.
• Willingness to learn Architecture + Design industry specific skills.
• Proficient in Outlook, Excel, and Adobe Suite.
• Proficiency in NetSuite.

What will make you stand out

• Minimum 2+ years of work experience in sales support or inside sales preferred.
• Experience in the Architecture + Design field is a plus.
• Experience working in cloud-based CRM system preferred.

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: sit for prolonged periods; repetitive motion of hands/wrists/fingers; concentrate and repeat the same physical or mental activities over and over; think analytically and be exact or highly accurate; make decisions such as to identify complex problems, develop options and implement solutions; work in a team; ability to maintain regular, punctual attendance consistent with the ADAAA, FMLA and other federal, state and local standards; pay attention to and remember details; communicate effectively including active listening to understand points being made, and asking appropriate questions and not interrupting inappropriately; speak to convey information effectively; write to communicate effectively as appropriate for the needs of the audience; read to understand work related documents; move between different physical locations within and between buildings; and push, pull, carry and lift in the normal course of travel.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

1. Office Environment - This position operates in a professional office environment and is not exposed to adverse environmental conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. No PPE is required.
2. Plant Environment - This position operates in a manufacturing setting and can be subject to extreme cold and hot temperatures; uneven walking surfaces with cords, tools, and other obstacles; intermittent loud noises; and dusty or dirty conditions. Required PPE includes Hard hat (when required), safety glasses, earplugs, steel toe/composite boots, and fall protection.

Why should you join Turf Design, a subsidiary of Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisitionand let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!