Senior Manager - Partnership Services

Position: Sr. Manager - Partnership Service - Panthers

Department: Corporate Partnerships

Reporting Relationship: Reports to the Director of Partnership Service

Status: Full-Time (Exempt)

Position Summary

The Partnership Service Sr. Manager manages the day-to-day relationships with select Carolina Panthers partners, including account management, contract fulfillment, and retention efforts, with the goal of successfully providing our partners with best-in-class service and flawless execution.

Primary Responsibilities

• Serve as primary contact for all assigned partnership accounts, working alongside the Director, Partnership Service
• Responsible for overall day-to-day account management including contract activation and fulfillment, strategic direction, and budget for assigned corporate partners.
• Manage partnership deliverables (i.e. branding, signage, media, print, promotional, entertainment elements, etc.) to ensure quality standards and that partner expectations are met.
• Coordinate the implementation of branding and activations during Panthers game days and other events including digital signage, in-game features, and fan engagement activations.
• Support and review partner activations, including evaluation and approval of promotional programs, rules, artwork, and in-market supporting media.
• Work alongside Director, Partnership Service to develop partnership sales materials for renewal and/or addition.
• Liaise between Partner, Director of Partnership Service, and all internal departments to ensure partner satisfaction.
• Initiate and maintain regular contact with client and/or client's agency, developing strong professional relationships.
• Track all corporate partner activation expenses and coordinate all efforts with accounting teams (both internal and external), including invoicing and payment statuses.
• Lead measurement and recapping of all partnerships, working alongside internal stakeholders.
• Other duties as assigned
  
  

Qualifications and Education Requirements

• Bachelor's degree in relevant field
• At least 7 years of relevant work experience
• Must be proficient in MS Word, Excel, PowerPoint, and Outlook
• Must be willing to work flexible hours, including some nights, and weekends
• Must be willing to travel when necessary
• Must pass pre-employment screens

Skills for Success:

• Develop and maintain courteous, effective and professional working relationships with employees at all levels of the organization as well as with sponsors and their contacts.
• Must be able to follow company policies and procedures.
• Must maintain appropriate levels of confidentiality with regard to partner and club matters.
• Must be punctual and timely in meeting all requirements of performance, including but not limited to attendance standards and work deadlines and all scheduled meetings.
• Proven track record in managing and onboarding long-term, top tier integrated marketing partnerships
• Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment
• Creativity to develop strategic and purpose driven solutions
• Excellent spelling, grammar, proofreading skills and a strong ability to communicate both orally and written

• Must adapt, with minimal or no advance notice, to changes in how business is conducted, and work is accomplished.
• Excellent organizational skills and attention to detail

• Excellent communication skills, able to work with multiple stakeholders and personalities.

• Dynamic interpersonal skills and approachable personality.
• Works well under pressure while maintaining a positive attitude

• Must be a reliable team player who thrives in a collaborative, fast-paced environment.
• Must be able to multi-task while managing time successfully

Physical Requirements

• Sitting at desk and computer for long periods of time
• Prolonged periods of standing and walking
• Must be able to lift 15 pounds at a time

Work Environment

This job operates in a professional office environment (mostly office environment, outside in a stadium facility at times which may include inclement weather conditions). The job may require travel to off-site partnership events.

The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

• 800 S Mint St, Charlotte, NC 28202, USA