Senior Program Manager - QMS

This position willlead a variety oflarge projects or programsto apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics isefficientand effective inthe delivery of its services, solutions, and processeswhile improving customerand employeesatisfaction.This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work.

In addition, this position may lead a team of QMS project management specialists through a portfolio of medium projects while coaching others in the organization to learn and apply QMS principles and tools to their daily work.

• Leads projects and working teams to effectively initiate, plan, execute, monitor, and closeprojects
  • Leadsprojects
    • Leads projectsthrough issues, roadblocks, andproblems
    • Acts as a change agentto drive teamstowardsuccess
    • Guides team members to perform through issues andconstraints
  • Ownsprojects
    • Owns the timeline, budget, resource constraints, and deliverables/results
    • Shifts between the big picture and the small-but-crucialdetails
    • Is prepared to roll up their sleeves and work through detailedissues
  • Managesprojects
    • Ensures all appropriate tools are completed and used effectively (e.g., charter,Ganttchart, status updates)
  • Communicates
    • Actively communicates with project sponsors andstakeholders
    • Establishes regular points ofcommunication
    • Manages sponsor and stakeholdersexpectations
  • Delivers the expectedresults
    • Performs root cause analysis on project shortfalls andtakes corrective action asnecessary
• Applies project management tools and techniques, as well as other QMS principles and tools, toward a variety oflarge,and likely inter-related,projects
• Establishes and leads programs comprised of multiple projects, including designing how information is rolled up and cascaded down, operating rhythms and mechanisms, and tracking against the integrated set of milestones anddeliverables
• Coaches other employees onthe use of various tools, concepts and practices foundational to QMSinorderfor Quest Diagnostics employeesto build self-sufficiency, sustainability andscalability
• Active effort toward obtaining a PMP certification administered by the Project Management Institute (PMI) required
• Participates in Communities of Practice
• Leads QMS trainingclasses
• Documentsbusiness processes
• Completes required continuedlearning

Education Required: Bachelor's degree or equivalent work experience

Knowledge:

• Demonstrated experience leading large or complex projects with multiple workstreams from initiation to completion(7-10years experience)
• Demonstrated experience facilitating discussions orworkshops
• Demonstrated ability to develop strong relationships withothers
• Demonstrated experience leadingchanges
• Demonstrated ability to influence businessleaders
• Some experience with process management
• Basic knowledge of VOC tools
• General knowledge of Hoshin and breakthrough planning

Skills:

• Demonstrated data analysisskills
• Problemsolvingskills
• Effective written and verbalcommunication skills across multiple formats:formal presentations, meetings, conference calls,e-mails,andmemos
• Skilledin Microsoft Word, Excel, PowerPoint, and Project
• Interpersonal skills
• Decision makingskills
• Planning and organization skills
• Negotiation skills
• Results-oriented
• Creative
• Persistent
• Composed
• Able to learn new conceptsrapidly
• Able to work independently with littlesupervision

License/Certifications:
Formal training in project management or continuous improvement methodologies is preferred (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints)
PMI Project Management Professional (PMP)(Required)

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets