Sr Fleet Operations Support Specialist

Cox
parental leave, paid time off, paid holidays, sick time, 401(k)
United States, Virginia, Newport News
Mar 23, 2025
Fleet Services by Cox Automotive keeps your fleet moving. FSCA is one of the largest fleet maintenance companies in the country! We are currently operating with 500+ mobile trucks and 20+ shops. As a leader and innovator in the mobile fleet service industry, we provide preventative maintenance excellence with proprietary technology tailored to each customer's unique needs. Our business has experienced substantial organic and acquisitive growth in the past few years, with additional significant future growth expected soon. As our business continues to expand, we are always on the lookout for motivated, energetic individuals to fill the positions now available on our talented team of professionals. The Sr Fleet Operation Support Specialist is an administrative and operational role that primarily focuses on coordinating fleet maintenance, vehicle assignments, documentation, scheduling, tracking, vehicle compliance, database accuracy, and cost controls. The Support Specialist provides exceptional customer service, collaborates with team members, customers and outside vendors ensuring timelines are met, vehicles are compliant, and department KPIs are maintained. Duties and responsibilities Perform various clerical and administrative duties relating to the Fleet Management program fulfillment. Maintain vehicle files, records, billing files, invoice payments, outside vendor, and service provider relationships. Maintain detailed accurate, up-to-date information for assigned vehicles via Fleet Management systems including assignments, service requests, registration data, repair, and service records in compliance of State, Federal, and other regulations. Analyze, manage, and report customer vehicle information/ shop throughput via daily report and query capabilities. Work with customers, both internal and external, to resolve escalated service issues and support during catastrophic events. Work with manager to utilize team resources to ensure efficiency, quality work product, and effective customer service against key performance indicators. Work with Leader to achieve customer's expectations of department deliverables through proactive communications, establish and maintain relationships with customers. Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems. May be required to provide detailed vehicle information to support utilization and reliability. Utilize the fleet asset maintenance systems to monitor and track vehicle repairs. Communicate and schedule repairs/enhancements with Fleet Services management and location Technicians. Monitor vehicle through Fleet Services fulfillment process to ensure timeline commitment is met. Review completed work ensuring customer quality standards are achieved and/or exceeded. May follow up with customer to confirm completion and satisfaction. Minimum qualifications include: High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field Strong proficiency with computers, Microsoft Office programs, and internet-based applications Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment. Ability to perform data analysis and make recommendations on changes to policies, procedures, processes, or methods as needed. Ability to maintain accurate records, asset inventories and to create/analyze reports. Strong people skills and the ability to effectively communicate with peers, business partners, and leadership. Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures. Proficient in understanding, analysis, and management of vehicle information to provide recommendations. Works well in a team environment by supporting departmental initiatives and goals. Provide excellent customer service, organizational skills, and communication skills (written and verbal) Ability to sit or stand for prolonged periods of time. Ability to perform repetitive data entry tasks, manual dexterity. Travel is isolated to nearby customer locations within assigned region. Must have a valid US state issued driver's license and the ability to travel within region. Occasional exposure to weather conditions, fumes, and noise Preferred qualifications include: Associate degree or 5 years fleet experience preferred. Works well in a team environment by supporting departmental initiatives and goals. Knowledge of federal, local, and state laws within region to support compliance of all vehicles related records. USD 21.49 - 32.26 per hour Compensation: Hourly base pay rate is $21.49 - $32.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.