Sr. Business Systems Analyst

We have an exciting new opportunity to join Symetra as a Business Systems Analyst (Exstream Designer/Developer).

About the role

As the Business Systems Analyst you will work to manipulate the behavior and/or the structure of an application using an application's inherent tool set. You'll configure business rules, workflows, forms, and user interfaces to support business processes for small to medium sized system modifications.

What you will do

• The Business Systems Analyst will perform document composition using OpenText Exstream to create customer communication documents such as forms, notifications, letters, and statements.
• Document composition will result in high quality Exstream components based on business specifications, style formatting, and adherence to standards for software deployment methodologies.
• Create and manage Orchestration Workflows, using best practices to design shared components and scripts.
• Manage and deploy Designer and Orchestration assets between multiple environments.
• Create pages with correct template assignment and effective use of text boxes, tables, messages, flow frames, and variables.
• Data mapping of requirements to technical specifications for the desired outcome for customer communication.
• Create test data and test cases for unit testing of documents and components created.
• Adhere to defined standards and processes for document composition to ensure supportable components.
• Collaborate and communicate with technical and business teams to refine requirements, perform integration testing, and obtain approvals for documents being configured.
• Analyze and problem solve issues in the generation of customer communication.
• Participate in on-call rotation for incident support.

What we offer you

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are crafted to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $93,900 - $156,600 plus eligibility for annual bonus program.

Who you are

• Experience with OpenText Exstream customer communication management product with various modules like Command Center, Orchestration, Communications Designer, PDF Export, Queue management and Document creation.
• Experience with Exstream Cloud Edition version 23 or 24
• Analytical skill set with experience mapping business requirements to technical specifications required to develop effective document templates.
• Experience with unit testing and creating test cases.
• Experience with Data Mapping (connecting data files to templates in Exstream).
• Excellent written and verbal communication skills required for work with diverse teams and effective requirement meetings.
• Self-starter who can work independently.
• Strong time management skills, along with knowing how to get support most effectively when needed.

What puts you ahead

• Designing and Developing forExstream Cloud Edition version 23+
• Previous experience migrating from on-premise versions of Exstream to Cloud Edition
• Experience in Print & Mail Industry, Insurance or Financial Services Industry is a plus. Especially Insurance or Financial Services.
• Integrating with 3^rd party applications via APIs and HTTPS input channels.
• Experience with custom scripting in Exstream Cloud Edition or developing with JavaScript
• Experience with Empower, OTDS management
• Understanding of AWS services (S3, Step Functions, EKS, and CloudWatch)

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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