Store Manager I -FT- Hilton Head Boutique

* Demonstrates Palmetto Goodwill's Amazing Customer Experience (ACE) Culture, I-CARE Values, Mission, and Vision in all actions.

* Delivers ACE (Amazing Customer Experience) to all internal and external customers.

* Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.

* Embraces an expectation of learning and growth. Enthusiastically participates in training and development.

* Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.

* Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort)

* Maintains responsibility of level 1 classified retail location or a boutique store location.

* Maintains the store budget to include sales, payroll, and expense to revenue.

* Leads retail store team; see Supervisory Responsibilities below.

* Trains team members as they are on boarded. Ensures that a positive example is set for all team members.

* Recognizes when team members need coaching and provides immediate coaching when applicable.

* Actively and effectively supports team members through their growth and development.

* Issue refunds and resolves customer concerns.

* Leverages actionable data to make decisions.

* Identifies opportunities and recommendations for continuous improvement of assigned store location.

* Obtains and maintains forklift and walk-behind stacker certification.

* Obtains and maintains first-aid / CPR / BBP certification.

* Performs all administrative and clerical duties including but not limited to completing opening/closing duties, making bank deposits, and securing the building in accordance with established guidelines.

* Ensures compliance with established safety, security, sales, money handling (as applicable), and recordkeeping procedures and practices.

* Verifies that the quality and quantity of merchandise is adequate to obtain sales and production standards.

* Coordinates shipments and adjusts merchandise categories and production schedules as needed.

* Coordinates transportation shipments and reporting daily.

* Ensures merchandise is priced in accordance with established standards for retail stores as applicable.

* Optimize floor space based on product flow to ensure efficient production.

* Assists Truck Drivers and other agency personnel in performance of their duties.

* Must be able to work flexible hours, available to open and/or close assigned retail location as required, make bank deposits, and secure building to ensure success of the operation.

* Occasional travel is required for business related activities.

* Must be able to respond to emergencies at any time as needed.

* Performs other job-related tasks as assigned.

Supervisory Responsibilities

* Carries out supervisory responsibilities in accordance with the agency's policies and procedures.

* Directly supervises the assigned team, program participants, volunteers, and community service participants; performs work of subordinates as needed.

* Responsibilities include interviewing, hiring, and developing team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; maintaining a safe work environment; addressing complaints and resolving problems.