Analyst - Gas Technical Support

Consolidated Edison Company of New York
$80,000.00 - $105,000.00 / yr
United States, New York, Bronx
Mar 21, 2025
Overview Perform installation / troubleshoot hardware (desktop/laptop computer systems and associated software and peripheral devices) and software. Including field equipment. Maintain accurate inventory of computer and communication equipment. Assist in supporting Central Gas Operations software. Familiarity with Service Now, Power Apps and SharePoint, AV Support, MDM software. Responsibilities Core Responsibilities Perform installation / troubleshoot hardware (desktop/laptop computer systems and associated software and peripheral devices) and software, including field equipment. Maintain accurate inventory of computers, communication equipment, software, smartphones, tablets, etc. including e-waste disposal. Assist in supporting Central Gas Operations with their mapping, work management software, etc. Provide technical support for smartphones and tablets including MDM technology. Perform Cisco network troubleshooting to isolate and diagnose network problems. Ensures that all work is properly documented. Capture and document the details of issues and troubleshooting steps that were taken. Makes recommendations for improving application design and implementation in light of process changes or changes in the business or technology environment. Provide technical support for issues via phone/email/ticketing system or in person addressing hardware, software, telephony and facility related problems. Follow up on recommendations, developing tangible implementation proposals and if approved developing detailed plans. Participate in multiple projects as a key technical resource that includes implementation, issue resolution, and development. Perform other related tasks and assignments as required. Qualifications Required Education/Experience Master's Degree and 2 years' full time relevant experience or Bachelor's Degree and 3 years' full time relevant experience or Associate's Degree and 4 years' full time relevant experience or High School Diploma/GED and 5 years' full time relevant experience. Preferred Education/Experience Master's Degree in Computer Science and 2 years' full time relevant experience. Relevant Work Experience Proficient with Windows 10/11 and the Microsoft Office Suite. Required Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role. Required Working knowledge of office automation products and computer peripherals, like printers and scanners. Required Knowledge of network security practices and anti-virus programs. Required Ability to perform remote troubleshooting and provide clear instructions. Required Proficiency in Active Directory administration, including GPO. Required Knowledge/Experience of Gas Applications. Required Customer-oriented attitude +1 focus. Required Familiarity with mobile device technologies. Preferred Experience in SharePoint development, virtual; basic script and C++. Knowledge of PHP, DMS, SQL database development and script Linux/Unix. Preferred Knowledge of virtualized & cloud infrastructure. Preferred Skills and Abilities Strong written and verbal communication skills Effective interpersonal skills Well organized, detail oriented and flexible to handle multiple assignments Ability to work within tight timeframes and meet strict deadlines Effective leadership skills Demonstrated problem solving skills Excellent collaboration and team building skills Licenses and Certifications Driver's License Required Physical Demands Ability to push, pull, and lift up to 25 pounds Ability to stoop, bend, reach, and kneel throughout the workday Additional Physical Demands Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers. Must be able and willing to travel within Company service territory, as needed. May need to work in other company locations as required. Available to work off hours as operationally required.