Student Success Coach

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

Essential Duties

Student Coaching & Support

• Provide individualized academic success coaching to students to enhance time management, study skills, goal setting, and self-advocacy.
• Meet with students regularly to assess progress, address challenges, and develop action plans for success.
• Encourage students to take ownership of their learning and utilize campus resources effectively.

Monitoring & Intervention

• Identify students who may be at risk of academic difficulty through early alerts and faculty referrals.
• Develop intervention strategies to assist struggling students, including study plans and accountability check-ins.
• Track student progress and maintain detailed records of coaching sessions.

Collaboration & Campus Engagement

• Partner with faculty, advisors, and student services staff to provide holistic student support.
• Refer students to tutoring, counseling, disability services, and other campus resources as needed.
• Facilitate workshops, summer bootcamps, and group coaching sessions on academic success strategies.

Program Development & Continuous Improvement

• Contribute to the development of academic/student success initiatives and retention strategies.
• Analyze student success data to assess program effectiveness and make improvements.
• Stay updated on best practices in academic/student success coaching and student support services.
• Meets with students to discuss academic concerns such as time management, study skills, test-taking, etc.
• Maintains Success email box and corresponds with students as needed
• Makes appropriate service and resource referrals including Disability Resource Center, Career Pathways, Veterans Resources, Student Success Center, Counseling and Wellness Center etc.
• Participates in educational/professional opportunities provided for staff to facilitate continued learning of best practices
• Performs other duties related to the position as required or directed

Rate of Pay $19.76 per hour

Knowledge, Skills, and Abilities

• Knowledge of the organization and administration of various higher education academic and social programs.
• Knowledge of campus and community resources.
• Ability to coordinate the activities of campus academic and/or social programs.
• Ability to evaluate collected information and formulate into recommendations.
• Ability to compile information into report form.

Physical Demands/Work Environment

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the employee is:
Frequently:
* Manipulate items with fingers, including keyboarding
* Sitting
* Standing
* Walking
Constantly:
* Hearing
* Repetitive motion
* Talking

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.

Environmental Conditions

The following work environment characteristics are representative of those encountered by employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The work environment typically consists of a professional office setting with a moderate noise level, including sounds from conversations, office equipment, and occasional movement of staff. Lighting is standard for office spaces, and the temperature is controlled to remain within a comfortable range. Employees may occasionally need to visit other areas, such as storage rooms, conference spaces, or outdoor locations, where environmental conditions may vary. Infrequently, exposure to louder noise levels or physical activities, such as moving lightweight materials, might be required.

Qualifications

• Bachelor's degree in education, counseling, psychology, or a related field
• Experience working in academic support, coaching, advising, or a similar student-focused role.
• Strong interpersonal and communication skills with the ability to build positive relationships with students.
• Knowledge of learning strategies, student development theories, and academic success programs.
• Ability to work collaboratively with diverse student populations and campus stakeholders.
• Proficiency in using student information systems, Microsoft Office, and virtual communication tools

Preferred Qualifications

• Experience working in higher education, student retention programs, or academic coaching.
• Training or certification in academic coaching or student success methodologies.

NWACC is an Equal Opportunity Employer, please see our EEO policy.