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IT Support Administrator

TEKsystems
$35.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, Horsham
Mar 21, 2025
Description Our client is looking to hire 4 IT Support Admins. One will sit onsite in Houston, one in Portland and one 30 minutes outside Philadelphia and one in Union City (NorCal). They will be part of a fourteen-person team supporting 5000 users. Primary Responsibilities oProvides On-Site (local division office) and Remote support (entire Southland) oProvides troubleshooting, and end-user assistance via phone, chat, or email. oProvides in-depth enterprise desktop / hardware support ensuring computing environment is running at optimal speed and efficiency. oResolves complex problems and answers questions related to the computing environment. oContacts vendors and carrier support when necessary to resolve problems and/or outages. oPerforms complex diagnostic tests, notes symptoms, gathers relevant problem/malfunction facts and data from users. oDocuments incidents and problems in the service desk and escalate issues to the appropriate teams when required. oServes as the technical liaison to the user community, able to resolve technical issues within the desktop computing environment. oPrepares customers to use hardware and software by conducting training where necessary. oDocuments new and existing procedures and processes within technician knowledgebase. Knowledge and Skills oDemonstrated experience resolving L1, L2 and L3 issues oStrong understanding of Hardware Life Cycle Management, Change Management, Incident Management, Helpdesk Ticketing, and its impacts on ensuring business continuity. oStrong understanding of troubleshooting techniques and experience with remote troubleshooting tools. oAdministration of their Microsoft technology stack: Active Directory Entra ID Microsoft 365 Admin Intune Admin SharePoint Admin Teams Admin Exchange Admin oAble to assist users with connectivity issues, ensuring they can access network resources and the internet. Able to identify and resolve issues related to DNS and DHCP, such as incorrect IP addresses, domain name resolution failures, or DHCP server outages. Able to set up and maintain DNS and DHCP settings on network devices and servers. oExperience with GPOs and Patch Management tools oAbility to monitor the desktop environment using hardware and software tools. Environment: All Lenovo laptops - basic PXE boot, Windows 11 OS IT1 is their HW reseller. IT1 images and deploys laptops to users. Help desk will almost never touch the HW. 80% tickets come in via email or self-service; they use Zendesk 2000 tickets/month - supporting the entire company not just local office Troubleshooting typically done over the phone; they use go to assist Expected to do desk visits as needed 90% phone/remote support, 10% desktop. May be the only IT support person at this location From one of the managers: A typical day is mostly reactive, focusing on resolving issues as they arise. You start by checking emails and Teams chats for any urgent updates. Then, review the ticket queue to prioritize urgent requests. Take a quick walk around the office to be visible as the face of IT, handling walk-up requests that can range from setting up PCs, troubleshooting crashes, mapping printers, changing passwords, addressing PC performance issues, and resolving virtual desktop problems. Additionally, you'll work on a few side projects, such as process improvements and clean-ups. Skills* Office 365, Active Directory, DNS, DHCP, Exchange, Intune, Sharepoint, Teams, Entra ID, Windows 11, Microsoft 365 administration, service desk, GPO, patch management software Top Skills Details Office 365,Active Directory,DNS,DHCP,Exchange,Intune,Sharepoint,Teams,Entra ID,Windows 11,Microsoft 365 administration,service desk,GPO,patch management software Additional Skills & Qualifications Strong interpersonal skills at all levels and ability apply skills and techniques to solve problems Excellent teamwork/collaboration skills. Ability to establish and maintain a high level of user trust and confidence and the ability to manage client expectations. Strong writing and speaking skills to explain technical solutions to both technical and non-technical individuals. Ability to work with minimal direction - no manager looking over your shoulder Must be good at following established processes and procedures. This is an engineering company so everyone is detail oriented. Experience Level Expert Level Pay and Benefits The pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Horsham,PA. Application Deadline This position is anticipated to close on Mar 31, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.