New

Graduate Aid Program Manager

Georgetown University
life insurance, tuition assistance
United States, D.C., Washington
Mar 21, 2025
Graduate Aid Program Manager Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. Requirements Under the general direction of the Associate Dean, the Graduate Aid Program Manager is responsible for providing technology support services and client services for graduate students on the Main Campus and coordinating daily systems operations and batch production scheduling, procedures, and reports that will enhance operational efficiency and administrative decision- making. This non-traditional population requires a great deal of hands-on and time-intensive counseling about managing their student loan debt, steps to rehabilitate previous student loans if they are currently in default, and how Georgetown awards merit and need-based aid. Additional duties include, but are not limited to: Provide systems applications and support necessary for OSFS staff to administer counseling and application processing services for approximately 15,750 admission applicants and current student aid applicants each year, and to awarding roughly $210 million in aid annually for nearly 5,000 enrolled students in the form of scholarship, stipends, hourly wages, and student loans. Provide client services to the increased number of both prospective and current graduate students who are seeking financial aid advising and financial support. Work closely with the Associate Dean and the Director of Graduate Financial Aid Programs to set up academic enrollment periods in the Banner student system. Assist in updating and maintaining the financial aid yearly setup for Main Campus graduate programs that entails setting up aid periods for current and new programs. Recommend information technology strategies, policies, and procedures by identifying problems, evaluating trends, and anticipating requirements and changes. Review graduate aid applications and process awards for merit aid, federal loans, and private loans, performing the Federal verification process as needed. Discuss financial aid awards with prospective and current students, providing debt management counseling and explaining how aid is disbursed to cover direct and indirect costs incurred by the graduate student. Work closely with the graduate academic departments to secure their merit awards on a timely basis so the need-based part of their aid application can be processed, entering the merit awards into the Banner system. Assist in the creation of a new system to record merit awards by academic departments to accurately track graduate scholarship expenditures. Work Interactions This position reports to the Associate Dean, and has a close working relationship with the Director of Graduate Financial Aid and also works closely with the OSFS Counseling and Client Services staff as well as the Student Loan Services offices and the graduate academic department administrators. It also interacts with the Registrar's office, the Student Billing and Receivables office, University Information Services (UIS), the Graduate School and the various graduate academic departments to include students in SFS, MSB, the Graduate Medical Masters and PHD candidates, and the McCourt School as well as those in the Graduate School of Arts and Sciences. Requirements and Qualifications Bachelor's degree Proficiency in Microsoft Word, Excel, data analysis tools Experience in Customer service Communications skills and strong customer service orientation essential Creative thinking, self-motivation, accuracy, organizational skills, and attention to detail are all critical to this position Preferred Qualifications Knowledge of Banner Student Information System, reporting utilities such as COGNOS for report writing, PC operating systems Knowledge of financial aid operations and higher education industry software Work Mode Designation This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation. Pay Range: The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $44,022.00 - $73,406.80 Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors. Current Georgetown Employees: If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown. Submission Guidelines: Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions. Need Assistance: If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu. Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website. EEO Statement: Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law. Benefits: Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website. To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Main-Campus/Graduate-Aid-Program-Manager_JR21248 jeid-79c6d91735de934aa1c4516912a116a5