Support Engineer II

Seacoast National Bank
United States, Florida, Stuart
Mar 21, 2025
Description Location: This position is located at the Seacoast Bank office in Stuart, FL We are seeking a skilled Support Engineer II to provide enterprise-level assistance to our bank associates. In this role, you will diagnose and troubleshoot software and hardware issues, assist with application installations, and resolve network problems. You will use email and our ticketing system to provide quick solutions to simple IT issues, and for more complex problems, you will offer support via phone or detailed written instructions. Additionally, you will travel to various sites to provide on-site technical support and install PCs/laptops for all of Seacoast bank locations. This may require over night or extended stays. Travel is required 25%-50% of the time, within the entire footprint of Florida. Responsibilities Resolve tickets escalated from Support Engineer I and mentor junior team members. Troubleshoot VPN connectivity issues, Windows 10, Windows 11, Office 365, and provide desktop/laptop support. Maintain printer fleets and contracts for hardware. Work with Active Directory, Multi-Functional Printers, PC hardware peripherals, and software configuration. Install and maintain bank applications as per vendor instructions. Troubleshoot bank applications and office productivity software, such as Microsoft Office Suite. Image and deploy laptops and desktops to campus and remote locations. Work on Inventory of hardware assets. Handle shipping and receiving of hardware, including checking equipment in via ServiceNow Provide off-site technical support and install PCs/laptops, troubleshoot networks, servers, replace battery back-ups for all of Seacoast bank locations. Travel is required 25%-50% of the time. Participate in a 24x7 on-call duty rotation. Engage in M&A activities (Merger and Acquisitions). May require several overnight stays. Take ownership of reported issues and see problems through to resolution. Follow standard procedures for escalating unresolved issues to appropriate internal teams. Diagnose and troubleshoot technical issues, including account setup and network configuration. Track computer system issues through to resolution within agreed time limits. Guide clients through actions via phone, email, or in person until issues are resolved. Refer to internal and external resources for accurate tech solutions. Ensure all issues are properly logged. Prioritize and manage several open issues simultaneously. Follow up with associates to ensure IT systems are fully functional after troubleshooting. Document technical knowledge in the form of notes and manuals. Perform other duties or project work as assigned by the department manager or team lead. Qualifications Proven work experience as a Support Technician II, Desktop Support, IT Help Desk Technician II, or similar role Hands-on experience with Windows OS Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and troubleshoot basic technical and network issues. Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbally Preferred Qualifications Bachelor's degree in information technology, Computer Science, or relevant field. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered with specific certifications. Additional certifications in Microsoft, CompTIA, Cisco, ITIL or similar technologies is a plus. The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities. #LI-PF1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)