Field Service Specialist

Herc Rentals
life insurance, parental leave, paid time off, sick time, tuition reimbursement, 401(k)
United States, Indiana, Gary
1n Broadway (Show on map)
Mar 20, 2025
If you are currently an employee of Herc Rentals, please apply using this link: *Herc Employee Career Portal* Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.5 billion as of December 31, 2024. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 450+ locations and has approximately 7,700 employees in North America. Job Purpose The Field Service Specialist will communicate with rental customers and internal staff to coordinate service of equipment away from branch locations. The Field Service Specialist will dispatch field maintenance, assist in tracking of costs and input work orders. What you will do... Assist the Maintenance Supervisor with the following: Communication with all customers, internal and external - including over the phone troubleshooting Processing of field service work orders Parts ordering Coordination of outside vendors Coordinate and dispatch all road mechanics in a timely manner Ensure unparalleled customer satisfaction and rise customer issues to Maintenance Supervisor All other tasks assigned by Management Adhere to company policies and procedures Requirements High School diploma with experience in the heavy equipment industry Understanding of fleet maintenance Customer service resolution Ability to develop rapport with customers Prior experience in the equipment rental industry within a service capacity Skills Computer Interpersonal communication Technical Diagnostics Req #: 62124 Pay Range: $25.00 per hour - $27.00 per hour Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role. Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following. Keeping you healthy Medical, Dental, and Vision Coverage Life and disability insurance Flex spending and health savings accounts Virtual Health Visits 24 Hour Nurse Line Healthy Pregnancy Program Tobacco Cessation Program Weight Loss Program Building Your Financial Future 401(k) plan with company match Employee Stock Purchase Program Life & Work Harmony Paid Time Off (Holidays, Vacations, Sick Days) Paid parental leave. Military leave & support for those in the National Guard and Reserves Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Auto & Home Insurance Discounts Protecting You & Your Family Company Paid Life Insurance Supplemental Life Insurance Accidental Death & Dismemberment Insurance Company Paid Disability Insurance Supplemental Disability Insurance Group Legal Plan Critical Illness Insurance Accident Insurance Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.