Product Support Specialist
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![]() United States, Nevada, Las Vegas | |
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Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position SummaryThe Product Support Specialist position supports all gaming related products providing technical assistance for internal and external customers as well as functions as an escalation and training point of contact for the Technical Support team. Team members are responsible for maintaining and building technical product knowledge as well as efficiently and effectively responding to requests received via phone queue and shared mailboxes. Our primary support goal is to resolve 80% of requests within the same day with the customer feeling satisfied as all questions and opportunities were resolved. Above all...creating an excellent customer experience is our priority. Essential Job Functions:
Qualifications:
Knowledge, Skills and Abilities:
Education:
Physical Requirements: While performing job duties, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision as well as the ability to adjust focus working with computer and business equipment. Additionally, situations may require maintenance of products including opening and closing machine doors and lifting equipment such as roulette wheels. Work Conditions:
Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. L&W is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster. Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster. |