Assistant Director for Undergraduate and Graduate Aid Counseling

Georgetown University
life insurance, tuition assistance
United States, D.C., Washington
Mar 20, 2025
Assistant Director for Undergraduate and Graduate Aid Counseling Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. Requirements With intermediate supervision from the Director of Graduate Aid Operations and Counseling & Senior Associate Director of Undergraduate Aid, the Assistant Director for Undergraduate and Graduate Aid Counseling delivers counseling services to current and prospective students and their families regarding the financial aid process, procedures, and program rules, including information about all federal, state, private, and institutional loan, grant, and work programs. This position is responsible for the caseload of students with last names beginning with letters E, F, and H for undergraduates and H through K for graduate student, including preliminary review and processing of financial aid applications, maintenance of all financial aid records, and for written and verbal communication with students to ensure the highest standards of customer/client services and support established procedures to ensure compliance with applicable laws, regulations, and University policies. The Office of Student Financial Services manages an active caseload of 9,300 clients each year (currently enrolled students) and administers $300 million each year in Main Campus scholarship, loan, and work programs. Additional responsibilities include, but are not limited to: Assist the Main Campus Office of Student Financial Services in providing counseling and application processing services to 14,500 potential and current undergraduate and graduate applicants for aid each year, with most clients making multiple inquiries or visits per year. Manage approximately 1,250 financial aid applicants each year; Activities include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances. Administer over scholarship, loan, and work programs to over 1,250 financial aid applicants each year; Activities include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances. Work Interactions This position reports directly to Director of Graduate Aid Operations and Counseling & Senior Associate Director of Undergraduate Aid. This position is unique in that it's the only position within the Student Financial Services Counseling staff unit that processes both undergraduate and graduate student aid. The unit provides financial aid counseling to diverse student and parent populations and works closely with other University departments to ensure quality service. The counseling unit is one of five lines of business in OSFS. The financial aid counselor frequently communicates and interacts with prospective applicants for admission to Georgetown's Main Campus programs as well as with enrolled students. Requirements and Qualifications A Master's degree in Higher Education Administration or applicable field of study and part-time or full-time work experience with counseling, customer service, and/or administrative support At least 3 years of experience in a higher education work environment Demonstrated ability to collect and analyze data and to use independent judgment where appropriate Excellent interpersonal and communication skills, a demonstrated ability to work with a diverse client population, and commitment to continuous quality improvement and customer services Experience with and knowledge of PC based administrative software Highly Desired Any combination of experience with Ellucian's Banner, COGNOS, and/or Microsoft Office Knowledge of federal, state, and/or institutional financial aid program rules, regulations, or processes Other Skills Georgetown now offers more academic programs that demand special attention. With these growing opportunities comes a growing demand for financial aid and the counseling that is required for the administration of this aid. Work Mode Designation This position has been designated as Hybrid 1 Day. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation. Pay Range: The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $19.20 - $28.70 Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors. Current Georgetown Employees: If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown. Submission Guidelines: Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions. Need Assistance: If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu. Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website. EEO Statement: Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law. Benefits: Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website. To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Main-Campus/Assistant-Director-for-Undergraduate-and-Graduate-Aid-Counseling_JR21249 jeid-bcfb51d39e70c2489e2d3cb007f66245