Technician 1 - Depot

Technician 1 - Depot

Working under direct supervision of the Team Leader, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Technician 1, Depot is responsible for ensuring defective computer products are repaired and refurbished with high quality, while meeting customer, manufacturer and industry standards.

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

• Perform low to medium level complexity testing, troubleshooting and repairing of defective computer systems.
• Ensures contents and specs of refurbished and repaired items are validated for completeness and high quality of work.
  
  
  
  • Ensures refurbished and repaired items meet customer, manufacturer and industry standards upon completion.
  
  
  
  
• Receives returned inventory into the Refurbishment Lab and assists with location management (put-away) and auditing of Refurbished items in warehouse locations.
• Attains required certifications (CompTIA A+ and manufacturers certifications).
• Ensures all assigned training courses are completed in a timely fashion.
• Performs all other duties or special projects as assigned.

• Degree Required: High School or equivalency.
• Certifications, Licenses or Registrations required, if any: CompTIA A+ Certification (to be obtained within 6 months of hire date)
• Operating knowledge of Microsoft Windows, Linux and Apple operating systems.
• Technology certifications with the ability to obtain CompTIA A+ certification within 6 months of the hire date.
• Technical aptitude with ability to absorb and apply newly learned technical skills.
• Strong knowledge of, and the ability to identify components and software used in computers.
• Attention to details in testing and refurbishing products.
• Some hands-on experience with repair or configuration of computer systems.
• Technology reading comprehension with ability to read basic work instruction documents or schematics.
• Technology troubleshooting and mechanical skills.
• Adaptable with ability to switch tasks based on shifting priorities.
• Interpersonal and communication skills with ability to work well with all levels of the organization.
• Detail oriented with item-by-item focus, meticulous attention to detail with ability to proofread for accuracy.
• Good listening skills with ability to receive information completely and understand what is being said.