Sales Associate

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you'll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Sales Associate reports to the Regional Sales Manager
• Located in Omaha, NE
• Full-Time
• In Office

Job Description:

As a Sales Associate, you will play a crucial role in providing exceptional customer service to chefs, restaurant owners, and cooking enthusiasts. You will ensure smooth transactions, resolve customer inquiries, and maintain a positive shopping experience. In addition to assisting customers, you will be responsible for achieving sales goals, handling quotes and bids, and conducting active outreach to both lapsed and current customers, as well as driving upselling initiatives on the sales floor.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Customer Assistance & Sales Support:
* Assist professional chefs, restaurant owners, and cooking enthusiasts with their purchases at the counter.
* Proactively communicate and collaborate with vendors and customers to facilitate special orders.
* Provide active upselling on the sales floor, identifying opportunities to enhance customer orders and increase revenue.

Goal Achievement & Sales Outreach:
* Achieve weekly and monthly sales goals to contribute to the overall success of the store.
* Engage in the quote/bid process and ensure diligent follow-up with customers.
* Conduct active outreach to both lapsed and current customers to foster ongoing relationships and repeat business.

Issue Resolution:
* Resolve customer complaints promptly and effectively.
* Process refunds and exchanges with a customer-focused mindset.

Independent Work & Transaction Handling:
* Work independently or with minimal supervision, demonstrating initiative and responsibility.
* Accept payments, ensuring accuracy in prices and quantities, and provide receipts to every customer.
* Bag purchases to ensure safe transport.
* Balance the cash register and generate reports for credit and debit sales.

Workspace & Customer Interaction:
* Maintain a clean and organized workspace to enhance the shopping environment.
* Occasionally visit customers to strengthen relationships and gather valuable feedback.

SKILLS & ATTRIBUTES:

* Strong analytical skills with attention to detail.
* Excellent verbal and written communication skills.
* Energetic personality with a customer-focused approach.
* Ability to multi-task and learn quickly in a dynamic retail environment.
* Computer literacy is a must.
* Foodservice industry experience is a plus.

COMPETENCIES:

* Ability to read, write, and speak English sufficiently; knowledge of other languages is a plus.
* Bilingual proficiency in Spanish and English is strongly preferred; being bilingual in another language relevant to the local area is also a plus.
* Excellent interpersonal skills to collaborate effectively with vendors, customers, and team members.
* Proven capability to multitask, learn quickly, and adapt to the dynamic demands of a retail environment.

QUALIFICATIONS & EXPERIENCE:

• High School diploma or GED, or equivalent Military or practical experience.
• 1 - 2 years of previous cashier and customer service experience is required.
• Ability to successfully pass a background check post offer acceptance.

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark's' benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark's commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.

• TriMark Hockenbergs - Omaha Office, 14063 Cornhusker Rd, Omaha, Nebraska, United States of America