Quality Assurance Specialist

ResCare Community Living

Our Quality, Risk and Compliance teams focus on maintaining compliance and auditing to mitigate risk for our operations. This keeps the company in compliance with State, Federal and overall company requiremens, but most importantly to keep our clients safe and to help them live their best life. If your passion is ensuring service quality and fostering compliance, apply today!

Provides comprehensive audits to ensure programs and services are implemented at the highest standards and clients receive the highest level of care
• Ensures NYC Human Resource Administration and EQUUS policies and procedures are monitored and updated to include regulatory changes
• Conducts statistical data comparisons using MS Excel
• Develops quality improvement processes by reviewing clinical assessment activities and administrative systems
• Records, compiles, and analyzes performance and compliance information to ensure quality
• Reviews clinical assessment operational procedures and processes; makes recommendations for improvement
• Comprehensive understanding of Quality Case Note Documentation and Standard Practices
• Evaluates internal reports related to clinical assessment processes and outcomes and provide all required monitoring documents to the manager for approval and, as required, submission
• Develops and implements continuous quality improvement processes
• Reviews customer survey data and provides management with recommendations for improvement, if needed
• Communicates effectively with program management using good judgment and diplomacy
• Clearly articulates and documents that staff are performing timely and accurate services according to operational procedures and processes
• Provides audit reports to manger and keeps management informed as to the status of program quality matters, including performance

• Bachelor's Degree in Social Services, Care Management or a related field such a Psychology, Vocational Rehabilitation, or Occupational Rehabilitation and three years direct customer service experience in a clinical or social service environment; or equivalent combination of education and experience
• Experience in conducting quality assurance auditing activities preferred
• Familiarity with Wellness, Comprehensive Assessment, Rehabilitation and Employment (WeCARE) Program
• Experience with NYC Human Resource Administration/Family Independence Administration and Customized Assistance Services
• Experience of NYC integrated services that evaluate the clients abilities and addresses the needs of Cash Assistance clients with medical and/or mental health conditions that may affect their employability
• Experience in a fast-paced, team environment that is performance driven
• Exceptional customer service and engagement skills; and care management
• Excellent organizational skills and a strong diligence to being detail minded
• Experience with publicly funded programs; TANF experience
• Experience working with Vocational Rehabilitation Services, and Individual Vocational Assessment Plans
• Experience in assessing the need for and making reasonable accommodations for clients
• Knowledge of HIPAA/PII laws and regulatory requirements related to program responsibilities
• Ability to use MS Word Suite and various client-based systems to carry out daily duties and responsibilities
• Experience in understanding clinical assessments and Functional Capacity Outcomes
• Bilingual or multilingual preferred