Performance Coach

Ecolab is looking for a Performance Coach with previous in-restaurant experience (e.g., GM, DM, Ops, etc.) to help enable the successful deployment and adoption of our latest technological innovation. Our team is responsible for selling, installing, and ensuring differentiated, best in class Customer Success with our cutting-edge AI solutions that optimize operations for our clients, particularly within the restaurant industry. By transforming how restaurants operate, we will make them more efficient and sustainable.

What's in it For You:

• As a key player in our new division, you'll have the unique opportunity to shape its culture and direction.
• Impact the success of our innovative projects and help define the future of our product offerings
• Experience the best of both worlds with this team at Ecolab: the agility and creativity of a startup paired with the stability and resources of a global leader.
• Our collaborative environment fosters innovation while providing the support and security you need to thrive.

What You Will Do:

• Develop a deep understanding of our product and use its data to create actionable insights and improvement roadmaps for customers
• Act as the primary point of contact for assigned customer accounts during an initial onboarding phase & in steady state, helping users activate insights from our product
• Execute a 6-8 week user onboarding plan with our customers to drive adoption and understanding of core use cases, etc.
• Operate a Train-the-Trainer style model to empower customer teams to cascade knowledge of our tool throughout their units
• Monitor user feedback and identify adoption barriers, creating iterative solutions to enhance customer satisfaction
• Develop customer-specific performance metrics and provide periodic reviews to measure success against agreed KPIs
• Collaborate with Customer Success and Product teams to resolve technical or operational issues
• Build trusted partnerships with customers to position Ecolab as a critical enabler of operational excellence

Minimum Qualifications:

• Bachelors Degree and 6 years' experience or 10 years of working experience
• 3 years of experience in QSR management (e.g., General Manager, District Manager, etc.) with a strong understanding of restaurant operations, particularly back-of-house workflows
• Willing to travel up 50%
• Familiarity with data-driven decision-making and basic analytics
• Exceptional communication and interpersonal skills to engage stakeholders across all levels
• No immigration sponsorship available for this position

Preferred Qualifications

• Customer-first attitude, with a passion for creating value and building relationships
• Proactive problem-solver who thrives in dynamic and fast-paced environments
• Exceptional communication and interpersonal skills to engage stakeholders across all levels
• Strong attention to detail and ability to manage competing priorities effectively
• A collaborative mindset and ability to build alignment across diverse stakeholders
• Experience delivering in-field training and conducting change management programs

***Benefits / comp package and disclosures to be added following discussion / alignment with HR

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.