Software Engineering Manager (Telephony) - Remote (25-5)
 Spok, Inc | |
 United States, Minnesota, Hopkins | |
 Mar 17, 2025 | |
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Description
Full-time/Direct hire/100% Remote (US)
The Software Engineering Manager is responsible for developing Spok's Computer Telephony Integration (CTI) solution and Voice Routing product. The chosen leader will play a critical role in the future of the Spok product suite, as the CTI function is the heart of our critical care solutions and our interoperability with critical telephony and contact center players such as Cisco, Avaya, Alcatel, Five9's, RingCentral and more. He or She will lead multiple development and QA teams to enhance, sustain, and innovate solutions to improve the customer experience, building upon our existing services, while building the infrastructure utilized in the modernization of the Spok products.
Essential Duties and Responsibilities
>Lead team to develop Spok's software that will be a key component of our product offering.
> Supervises the development of Spok CTI and Voice Connect products (10 US FTE).
>Ensure there is proper technical guidance in software design and development activities. Oversee development team and coordinate strategies amongst teams to ensure technologies are interconnected and product lines are working smoothly.
>Lead Scrum activities.
>Work with Product Management to define features and capabilities for the product.
>Own component(s) of the architecture and direct the work of other team members, especially with critical knowledge in implementing CTI solutions.
>Ensure new software meets quality standards.
>Lead efforts to troubleshoot, debug, resolve product issues as they arise.
>Support the application lifecycle (concept, design, test, release, and support). Follow established development, documentation, testing and deployment processes.
>Gather requirements and suggest solutions; serve as an integrator between business needs and technology solutions.
>Collaborate with product management team to plan new features.
>Participate in planning and scoping meetings for future projects.
>Work with global team of engineers.
>Work cross functionally to resolve complex customer problems.
>Responsible for managing and maintaining project and work backlog; able to re-prioritize tasks as the business deems appropriate. Lead other engineers in planning, prioritizing, and executing assigned tasks within deadlines; identify, track, and mitigate risks as appropriate.
>Stay current with new technology trends.
>Train, coach, and mentor other engineers.Be the ambassador for the culture of accountability, quality, and security in all aspects of our process and solutions.
Required Education, Skills, and Experience
>Bachelor's degree from four-year college or university
>5+ years of experience leading software engineering teams developing and delivering, distributed, on-premises collaboration technology architecture standard processes, including CUCM, CMS, VCS, TMS.
>Experience with cloud-based telephony solutions and SIP trunking providers.Knowledge of additional telephony platforms and protocols will be considered an asset.
>Experience working with senior engineers, product management, senior management, and/or other multi-functional partners to define technical roadmaps and set strategies.
>In depth experience with PBX systems (Ciscorequired, Avaya, Mitel, Alcatel).
>5 + years of management experience leading DevOps, NOCs, or other technical support organizations.
>5 + years of experience debugging SIP interoperability issues by analyzing CUCM and CUBE logs.
>Agile development required, SAFE experience preferred.
>8+ year of development or development testing experience or equivalent experience with implementation and architecture of telephony networks.
>Experience working cross functionally to align work product deliverables, mitigating conflict.
>Experience with CI/CD Pipelines. Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok solutions. Spok enables smarter, faster clinical communication. | |