Credit Representative

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

To maintain the financial health of our organization by effectively managing a designated portfolio of overdue accounts, while fostering positive relationships and offering flexible solutions to help customers meet their financial obligations.

MAJOR ACCOUNTABILITIES:

• Contacting Debtors: Reaching out to individuals or businesses with overdue bills via phone, mail, email, or personal visits.

• Negotiating Repayment: Discussing repayment options and negotiating payment plans to settle debts.

• Monitoring Accounts: Keeping track of assigned accounts to identify outstanding debts and ensure timely payments.

• Deduction Resolution:Investigate and resolve customer discrepancies and disputes, ensuring timely resolution.

• Order Release:Handle review and release of sales orders, maintaining acceptable credit risk and exposure.

• Maintaining Records: Keeping accurate records of all communications and actions taken to recover debts.

• Customer Service: Assisting customers with resolving account issues, such as incorrect billing or slow payments.

• Reporting: Informing management about credit and collection activities and any issues that arise.

REQUIREMENTS FOR SUCCESS:

• Experience of working in Collections for at least 3-5 years

• Interaction with Sales and Customer environment

• Minimum Associate degree in Business Administration, or field related is beneficial

• Verbal and Written Communication:Ability to clearly and effectively communicate with customers, team members, and management

• Negotiation:Skilled in negotiating payment arrangements and resolving disputes

• Problem-Solving:Ability to analyze complex situations and develop effective solutions

• Attention to Detail:Ensuring accuracy in financial records and documentation

• Data Analysis:Ability to analyze financial data and generate reports

• Empathy:Understanding and addressing customer concerns with a professional and empathetic approach

• Attention to Detail: Ensuring accuracy in records and communications to avoid misunderstandings.

• Microsoft Office and Customer Resource Management Platforms

• Excellent time organization and ability to work efficiently in a hybrid office environment

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced "Work from Anywhere" (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.