Transit Coordinator - (Onsite)

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Transportation Coordinator is responsible for supporting the planning, coordination, and management of transportation services, including paratransit scheduling and dispatching, alternative transportation programs, and customer service resolution. This role collaborates with internal and external stakeholders to ensure efficient, reliable, and high-quality transportation services for students, faculty, and staff. Additionally, the Coordinator supports transit operations through data analysis, reporting, and quality assurance checks to maintain and enhance service standards.

Job Duty 1 -
Schedule and dispatch paratransit services to ensure timely and efficient operations, meeting ADA compliance and customer needs.

Job Duty 2 -
Assist the Transportation Specialist/Programs Planner in overseeing alternative transportation programs, including data collection, reporting, and program evaluation. Participate in marketing and outreach events to educate the campus community about transportation programs and services. Assist with micro-mobility program management.

Job Duty 3 -
Collaborate with the transit contractor and internal teams to investigate and respond promptly to complaints related to fixed routes, on-demand, and paratransit services.

Job Duty 4 -
Analyze passenger counts, on-time performance, and other transit metrics; prepare and distribute accurate monthly and ad hoc reports.

Job Duty 5 -
Ride daytime and evening shuttles periodically to inspect internal and external vehicle conditions and perform quality assurance checks.

Job Duty 6 -
Perform other job-related duties as assigned.

Educational Requirements
Bachelor's Degree in transportation, urban planning, business administration, or a related field, or an equivalent combination of education and experience.

Required Experience
Two or more years of job-related experience. At least two years of experience in transportation operations, hospitality, or a related field.

Required Qualifications:
o Excellent communication and customer service skills
o Strong organizational and problem-solving skills with attention to detail
o Availability to work flexible hours, including evenings and weekends as needed
o Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with data reporting
tools

Preferred Experience
Preferred Qualifications:
o Familiarity with transit management software and dispatching tools
o Basic understanding of vehicle maintenance and quality assurance processes
o Experience in paratransit scheduling or ADA-compliant transportation services
o Prior experience in a college or university parking and transportation department
o Knowledge of alternative transportation programs, including bike-share, carpooling, micro-mobility
management, and ridesharing

ABILITIES
o Ability to work collaboratively with diverse teams and stakeholders
o Ability to analyze and interpret transportation data to identify trends and inform decision-making
o Commitment to enhancing the campus community's access to sustainable and efficient
transportation solutions

KNOWLEDGE
o Familiarity with ADA regulations and compliance requirements for paratransit services
o Knowledge of transit operations, including fixed-route, on-demand, and paratransit services

SKILLS
o Skilled in resolving customer complaints with professionalism and tact
o Strong presentation and public speaking skills to support outreach and marketing efforts

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Job Grade: A7

Pay Range $23.02 /HR - $31.30/HR

Due to the responsibilities of this position, this role requires an onsite presence on Georgia Tech's Atlanta campus (100%).

Work Shift: 8:30 am - 5pm

Location: Atlanta, GA

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening