Senior Project Manager

The Senior Service Delivery Project Manager (Senior SDPM) will act as the Single Point of Contact for the Sales Team and Customer regarding all facets of the service delivery and order fulfillment phase, and, at times, may be involved in some pre-order planning. The Senior SDPM will be responsible to facilitate and manage the overall order fulfillment process; from order entry to service installation in order to ensure an efficient, effective service delivery experience for the customer and Sales team. The Senior SDPM is capable of handling multiple, concurrent, complex service orders, multi-site projects, and coordinated customer infrastructure deployments. Typically, the Senior SDPM will be involved in initial order deployments of new products & services. Many of the customers supported by the Senior Service Delivery Project Manager are high profile/strategic customers. Furthermore, the Senior SDPM may provide direction to other team members, and act as a SME (subject matter expert) when representing the organization in cross functional teams, system deployments, and UAT.

* Ability to analyze data, trends or obstacles to customer requirements and propose/consider/persuade alternate solutions or methods of implementation.
* Validate service order information to ensure accuracy and continuity with product model. Ensures applicable revisions are within scope of project and do not impact customer commitment.
* Extensive Knowledge of all telephony technologies, including, but not limited to, Ethernet and TDM.
* Solid knowledge of Voice over IP (VoIP) services.
* Knowledge of Atrica, Cisco, and Ciena component capabilities as well as cabling configurations in LAN/WAN environment required to support host of Ethernet solutions in customer premise and data centers.
* Knowledge of routing / switching equipment as well as protocols such as TCPIP, SIP, SCCP.
* Ability to comprehend customer requirements and propose solutions based on product model and supported technologies.
* Understanding of network infrastructure and application of how related product model can meet customer requirements.
* Participates in special projects and performs other duties as assigned.
* Create and execute detailed project implementation plans and revise as appropriate to meet dynamic customer needs and requirements.
* Responsible for all aspects of implementation plan and overall project success
* Manage all day-to-day operational aspects of project and scope.
* Negotiate project schedule, deliverables, and scope with customer, sales, and internal cross functional operational support organizations, including Circuit Design, Network Engineering, Field Operations, and Outside Plant.
* Single Point of Contact regarding all facets of service delivery
* Lead internal teams/task forces. Manage regularly schedule status meetings with internal and external vendors, stakeholders, and Customer.
* Resolve and/or escalate issues in a timely fashion or Anticipate before the issue impacts project schedule and/or scope.
* Ensure all required equipment, construction, permits, vendors and customer readiness is in place to ensure a successful service implementation.

• Bachelor's Degree preferred.
• 10 + years of Service Delivery Project Manager experience.
• Extensive knowledge of telecommunication services and order management.
• Ability to analyze data, trends or obstacles to customer requirements and propose/consider/persuade alternate solutions or methods of implementation.
• Extensive knowledge of Ethernet and TDM for both voice and data connectivity.
• Knowledge of routing/switching equipment as well as protocols such as TCPIP, SIP and SCCP.